What is the make and model of the Asus? I can try get you a manual or user guide to get you started
Good morning It is an Asus memo Pad 10 Model:K00F(ME102A)
this tablet is running on Android. What happens when you turn it on?
this is the manual and users guide to your tablet.
It comes up with the date, day and time display No Connection and two padlocks, 1 inside and one outside a flashing circle.
ok. do you see one of the pad locks is unlocked
I have tried tapping both of the padlock sysmbols in the hope that something will ask me for the password- nothing..
ok slide the inner circle to the unlocked pardlock
it should unlock the screen
Yes I can see that the lower padlock is unlocked
Ok brilliant it has now given me a choice of possibilities i.e calendar, email etc. unfortunately the no connection sign is still being displayed.
we are making progress
now on the screen it should have the time and then some icons at the bottom
can you see these?
at the top of the screen there is a place with Time and where it shows no network
Lets go here, hold and pull it down.
It should open settings where you will see things like settings, wireless networks etc
This is a brilliant user maual for the MeMO 10
I've tried holding the time/no network and dragging out down but it just goes back up again.
at the center of the icons at the bottom there is a circle with some boxes inside.
can you see this?
tap on it. It will open all apps
once done look for one called Settings
O.K done that
now what do you see under settings?
Settings is on second screen- It says BTHub3-FCRT authentification problem.
Is the BTHub3 your WiFi network?
Yes- it's the one I'm using to talk to you
biw do you know the WiFi password?
* do you know the password ***** the WiFi?
No- where would I find that? By the way I clicked on the BTHub display and it gave me some choices so I clicked on Connect and it now says Authenticating- hope that is OK?
if it fails we will click on it again and select Forget network then start over
on the WiFi router at the back there is usually the network name and Authentication key
we need this key
are you able yo look at the router?
O.K thank you-I will go down stairs and make a note of the key while we are waiting for the Hub thing to be authenticated.
I will be here
There are two numbers on the back of the router the WPS Pin and the Admin Password- which one do we need?
the Pin will do
now on the tablet, lets click on the wifi again and select forget
OK display now says authentification abandoned so I have typed in the pin and we are back to authenticating again
ok do you have a button saying WPS PIN?
Where would that be?
when you tap on the BTHub3-FCRT
Nothing saying WPS pin but have just got a message stating Authentification problem again,. Should I press forget and start again?
OK it has now come up asking for the password so I have typed it in and we are back to Authenticating...
Again Authentification problem Is it time to throw the memo pad into the river do you think?
no no no
it is a minor issue.
Lets confirm the password.
Are you chatting with me on a computer?
is the computer windows 7?
is this computer on the same WiFi?
I have assumed that somehow it will pick up the same system- I have only one computer and my telephone and skye TV system are all linked through this one line. I haven't typed anything into the pad because I had no instructions telling me to do so.
lets us go to the bottom of the computer screen
you will see there are a set of bars like network bars
can you see those?
Are you taling about my lap top? The only thing at the bottom of this screen are the smiley faces atings.
yes the laptop. at the very bottom next to the clock
Sorry- as I said I am a wrinkly and am still in the days of paper instructions! The Network bars show that the BT hub is connected with a good signal
good. dont worry i am here to the end :)
I fear that my end is closer than yours.... in life terms that is!
now let us click on the bars once. then it will open a small window. go to where it says BT and right click then select properties. We are doing this to get the password ***** is using
That fear is in us all im afraid. It comes like a thief...unannounced
If you wish i can give you a link that will allow me to log on to your laptop and get the right password ***** we need.
It will be quck
It just says connected--- should I click on the Open Network and Sharing Centre line at the bottom of this display?
Where it says connected right click on the mouse and then click on properties
I am more than happy for you to log on to my computer what do you need?
click on this link
it comes up with Security WPA2-Personal encryption AES and netwrok security with a row of security dots
it comes up with
it comes up with Security WPA2-Personal encryption AES and network security plus a lot of dots
Do you see a check box that says Show characters?
click on it
It will show you the password ***** need to enter on the tablet
trying but it won't let me open it will keep on trying
the tablet is still showing authentification problem
were you able to see the password ***** was behind the ****?
I didn't click on the password ***** I thought it was meant to be secure?
we need to see it so we can type it on the tablet. once done just uncheck the box and it will go back to ********
the bars still won't let me go any further than clicking on properties- nothing else happens after that
do you want me to log on and try assist?
I'm clicking on the link but nothing is happening
check if there is another internet window that has opened
that's amazing- behind this page there were displays for each of the times I had tried to open the properties page- the security code is dfbbdddac3
now lets open the tablet and tap on the networks
we will select forget and start over
then tap on password ***** enter dfbbdddac3
ok which one should I tap on- the BTHub one again?
it is asking for a password- do I type in the one i've just given you or the one from the back of the router?
the one you just gave me
says obtaining address and now says connected Well Done!!!
[Slow Claps for you}
something just chimed at me don't know if it is my lap top, you or the pad
its the pad
now it is on the internet
you will get updates
what should I do now?
and you can enjoy it
did you get a chance to open the manual?
gosh the first page of the pad even tells me it's raining! When is it not raining in my corner of the world. Thank you so much for your help. I have written down the details for the manual and will open it and print off bits later today. I think coffee is called for now! Are you really sitting in a boat on a lake?
Hahaha i wish
but yes a coffee is indeed in order
I am glad you will get to enjoy the tab :)
This is an excellent service and I will pass the details on to ll my fellow wrinklies who have problems with computers. I of course will now look very wise because my machine is working!!! Have a great day- you have certainly made mine