Hello Eileen! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the model of your Internet/wireless modem/router device?What's the model of your windows 7 computer? Is it a laptop or desktop?What happens when you connect the windows 7 computer to your network / internet?Is there any error or message?Is this a wireless connection issue or wired / cable connection issue?Please reply at the box below. Thank you,
Netgear DGN? - 2200 Not sure of letters router
Lenove think Desktop ( also E-machines Laptop Windows 7 and another desktop running Vista with same problem)
None will connect to home network or internet
Error message - YOU ARE NOT CONNECTED .TO A NETWORK ETC
We are not on cable this is a wireed broadband
Computers are mixed wired and wireless to the network router
I am using an E-Machines Windows XP which is happily connecting to the router and Internet.
I thought I had already replied
Main cable connected desktop shows - Unidentified - as the network name.
It does not show my network name
it's getting late
I will try this tomorrow. I wondered if there was a way of resetting things like this. I hope it works!
Sorry, you would have to do those steps (make sure to disconnect the power cord from netgear router device for about 5 minutes, then reconnect, then try my steps.) Please try all my steps tomorrow, and get back to me if there is still any issue. Thank you
I am afraid this did not work.
I still cannot understand why 1 computer is still on the network. On this computer I can go into the Netgear router info and still see the other computers that are attached but tnone of them can get into the network.
Could this be fue to a virus ot malware on the Windows 7 professional computer? I had a problem with something called Trovi before all this started.
Would getting a new Router and starting from scratch help as I am trying to get rid of the XP computer as it's DVD drive and one or two other bits don't work. It is getting rather old.
I'm sorry, please try this: 1. Disconnect the power cord from your netgear modem/router DGN2200 device for about 5 minutes, then reconnect, then wait a couple of minutes.
2. Make sure there is an Ethernet/network cable connected from the working computer to the Netgear device.
3. Press & hold the reset button at the back of the netgear device for about 10 seconds, then wait a few minutes, then check.
Note: If the internet stops working on the working computer after resetting the netgear device, then on that computer, go to the netgear modem/router device's website at :
(Or website http://www.routerlogin.net or http://www.routerlogin.com)
(even there is no internet access, the router's website still works)
, then login with username; admin and password; password
, then run the internet setup wizard there.
Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
I cannot access router from the Windows 7 machine - only this XP one.
The network was set up before the Windows 7 was purchased.
However the laptop wqw in the network and now isn't and the same for the vista machine.
What else can I do? It is difficult for me to only have one computer connected to the network and the Internet as I have to transfer files etc between machines and I have to file items on line with variuos authorities from the Windows 7 computer, which I can't at the moment.
Got it. Please try my last suggestion:1. Disconnect the power cord from your netgear modem/router DGN2200 device for about 5 minutes, then reconnect, then wait a couple of minutes.
2. Make sure there is an Ethernet/network cable connected from the xp computer to the Netgear device.
Note: If the internet stops working on the xp computer after resetting the netgear device, then on the xp computer, go to the netgear modem/router device's website at :
I have tried that twice
Ther problem is I cannot access the netgear router website!
I have a feeling that something has perhaps corrupted my registry.
I don't want to lose this connection as my husband would be very upset as he needs it as much as I do.
If I go to network sharing etc in windows 7 there it shows various ways to set up a connection or cinnect to a home group, which I am supposed to have but cannot get into
Any more ideas - If I use the Win 7 to set up a home group would that work without losing this connection?
I hope I make sense.
I will try the ISP