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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35799
Experience:  Great troubleshooting skills with computer and network.
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I cannot access the internet oon my windows 7 computer

Resolved Question:

I cannot access the internet oon my windows 7 computer
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

Hello Eileen! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What is the model of your Internet/wireless modem/router device?

What's the model of your windows 7 computer? Is it a laptop or desktop?

What happens when you connect the windows 7 computer to your network / internet?

Is there any error or message?

Is this a wireless connection issue or wired / cable connection issue?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Netgear DGN? - 2200 Not sure of letters router


 


Lenove think Desktop ( also E-machines Laptop Windows 7 and another desktop running Vista with same problem)


None will connect to home network or internet


Error message - YOU ARE NOT CONNECTED .TO A NETWORK ETC


 


We are not on cable this is a wireed broadband


Computers are mixed wired and wireless to the network router


 


I am using an E-Machines Windows XP which is happily connecting to the router and Internet.


 


I thought I had already replied


 


 

Expert:  Viet - Network Tech replied 2 years ago.
Sorry, you need to reply via this web page only.

Do you see a cable connected from the windows 7 computer to the router?

On the windows 7 computer, click on the wireless / network icon at the bottom right, then does it see your wireless network name and/or any other network name?

Thank you
Customer: replied 2 years ago.

Main cable connected desktop shows - Unidentified - as the network name.


It does not show my network name

Expert:  Viet - Network Tech replied 2 years ago.
You did disconnect / reconnect the power cord from the router right?

On the desktop, can you try:

Please click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then click on the + (plus) sign in front of Network adapters and right-click on each of the items under it and click on Uninstall and confirm (but don't delete the driver when prompted). Then restart the computer, and it will automatically reinstall.

Next, please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:

netsh winsock reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Then restart the computer and check.

Please let me know. Thank you.
Customer: replied 2 years ago.


Thank you


 


it's getting late


 


I will try this tomorrow. I wondered if there was a way of resetting things like this. I hope it works!


 


Eileen

Expert:  Viet - Network Tech replied 2 years ago.

Sorry, you would have to do those steps (make sure to disconnect the power cord from netgear router device for about 5 minutes, then reconnect, then try my steps.) Please try all my steps tomorrow, and get back to me if there is still any issue. Thank you

Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35799
Experience: Great troubleshooting skills with computer and network.
Viet - Network Tech and 4 other Networking Specialists are ready to help you
Customer: replied 2 years ago.


I am afraid this did not work.


 


I still cannot understand why 1 computer is still on the network. On this computer I can go into the Netgear router info and still see the other computers that are attached but tnone of them can get into the network.


 


Could this be fue to a virus ot malware on the Windows 7 professional computer? I had a problem with something called Trovi before all this started.


 


Would getting a new Router and starting from scratch help as I am trying to get rid of the XP computer as it's DVD drive and one or two other bits don't work. It is getting rather old.


 


 


 

Expert:  Viet - Network Tech replied 2 years ago.

I'm sorry, please try this:

1. Disconnect the power cord from your netgear modem/router DGN2200 device for about 5 minutes, then reconnect, then wait a couple of minutes.

 

2. Make sure there is an Ethernet/network cable connected from the working computer to the Netgear device.


3. Press & hold the reset button at the back of the netgear device for about 10 seconds, then wait a few minutes, then check.

 

Note: If the internet stops working on the working computer after resetting the netgear device, then on that computer, go to the netgear modem/router device's website at :

 

http://192.168.0.1

 

(Or website http://www.routerlogin.net or http://www.routerlogin.com)

(even there is no internet access, the router's website still works)

 

, then login with username; admin and password; password

 

, then run the internet setup wizard there.


Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 2 years ago.

I cannot access router from the Windows 7 machine - only this XP one.


The network was set up before the Windows 7 was purchased.


 


However the laptop wqw in the network and now isn't and the same for the vista machine.


 


What else can I do? It is difficult for me to only have one computer connected to the network and the Internet as I have to transfer files etc between machines and I have to file items on line with variuos authorities from the Windows 7 computer, which I can't at the moment.


 

Expert:  Viet - Network Tech replied 2 years ago.

Got it. Please try my last suggestion:

1. Disconnect the power cord from your netgear modem/router DGN2200 device for about 5 minutes, then reconnect, then wait a couple of minutes.

 

2. Make sure there is an Ethernet/network cable connected from the xp computer to the Netgear device.


3. Press & hold the reset button at the back of the netgear device for about 10 seconds, then wait a few minutes, then check.

Note: If the internet stops working on the xp computer after resetting the netgear device, then on the xp computer, go to the netgear modem/router device's website at :

http://192.168.0.1

(Or website http://www.routerlogin.net or http://www.routerlogin.com)

(even there is no internet access, the router's website still works)

, then login with username; admin and password; password

, then run the internet setup wizard there.


Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 2 years ago.


I have tried that twice


 


Ther problem is I cannot access the netgear router website!


 


I have a feeling that something has perhaps corrupted my registry.


 


I don't want to lose this connection as my husband would be very upset as he needs it as much as I do.


 


If I go to network sharing etc in windows 7 there it shows various ways to set up a connection or cinnect to a home group, which I am supposed to have but cannot get into


 


Any more ideas - If I use the Win 7 to set up a home group would that work without losing this connection?


 


I hope I make sense.

Expert:  Viet - Network Tech replied 2 years ago.
I'm sorry, you do not do any setting on the computer; usually, you just plug in the ethernet/network cable, then it works. Since multiple devices do not work with the router, then there is issue with the router, so you'll need to reset the router. Do you have the phone number of your internet service provider (ISP)? Whenever you have time, you can reset the router, and if needed, you can call your ISP.

Thank you
Customer: replied 2 years ago.


Thsnk you


 


I will try the ISP

Expert:  Viet - Network Tech replied 2 years ago.
You're welcome, your ISP will likely ask you to reset the router as it is affecting multiple devices, and your ISP can help getting back your internet in case, there is issue with resetting. You can get back to me if there is still any issue. Thank you

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