Hello Brenda! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the brand/model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?Please reply at the box below. Thank you.
Are you there this has been well over 15 minutes for a reply
Yes I replied
I have a laptop which connects to the internet via wifi as i can with my mobile phone which is a samsung
Sorry, somehow your previous reply did not go through.Does your laptop have windows xp, vista, or 7, or 8, or mac?Do you see any wireless/network key/password/WPA/WEP, etc. at the back/bottom of your internet/wireless modem/router device?Are you communicating with me on the laptop right now?Please let me know. Thank you,
Routrr is a D Link DSL 264R
Only numberscare a P/N or S/N
My laptop uses 7 and no I'm not using it st the moment to communicate with you.
Can you turn on the windows 7 laptop, and check your email for a message from Viet / JustAnswer?Is your windows 7 laptop connected (to the internet) to the DLink router via wireless connection? (or via wired/cable connection)?Please let me know. Thank you,
Hi there its via wireless connection my laptop that is
You are truly an expert
Very Many Thanks
all working now