How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MichelleNetwork Your Own Question

MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5250
Experience:  MCP
26798893
Type Your Networking Question Here...
MichelleNetwork is online now

Hi.i have a sony vaio fit svf1521g2eb 15.5 touchscreen laptop..i

Resolved Question:

Hi.i have a sony vaio fit svf1521g2eb 15.5 touchscreen laptop..i can not get on to the internet.because no network adapter.or any othe conpornant..I think I need all the motherboard drivers..for windows 7 can you help?
Submitted: 2 years ago.
Category: Networking
Expert:  MichelleNetwork replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Customer:

Hi michelle

Michelle :

please tell me the sony vaio model number

Customer:

Hi Michelle

Michelle :

are you getting my message

Michelle :

please tell me the sony vaio model number

Michelle :

of the laptpop

Customer:

Hi Michelle yes

Michelle :

please tell me the sony vaio model number of the laptop

Customer:

sony vaio svf1521g2eb

Michelle :

did you get a cd disk with the laptop package

Customer:

no information of model number on laptop

Customer:

no disc

Michelle :

do you see a wireless icon on the top keys where you have F1 to F12 keys

Customer:

I think so

Michelle :

which key has the wireless icon printed on it

Michelle :

F8 ?

Customer:

@ crossed out and nothing on f12

Customer:

no f8

Customer:

nothing on f8

Michelle :

check from the F1 key to F12 all the keys one must have a wireless icon printed on it

Customer:

what does the wireless icon look like?

Michelle :

i am posting a picture of it

Customer:

ok

Michelle :

Full Size Image

Customer:

nothing on any f key.i,m in the uk does this make a difference

Michelle :

did you see the link for the wireless icon i am talking about

Customer:

no I have looked all over the key board..however I was told that windows 8.1 was the perating system..changed to windows 7 before I got the laptop

Michelle :

i have checked the model it doesnt have like the other laptops have.

Michelle :

are we chatting from the same sony laptop with me

Customer:

no I am on my desktop computer..

Michelle :

is it possible to connect the laptop to the wireless router using a lan cable

Customer:

I have bt infinity I have a wire with yellow that is in this computer..shall I put that in the laptop

Michelle :

yes thats correct.

Customer:

the yellow park fits into the computer

Michelle :

unplug it from the desktop and connect it to the laptop you will get internet access

Michelle :

then open justanswer email from your inbox and click on view my answer

Michelle :

this chat will reopen

Michelle :

then i will remote access and will configure the wireless for you on the laptop using remote access

Customer:

it does not work

Customer:

no network adapter will you be able tix for me

Customer:

sorry fix for me.

Michelle :

i am trying to fix it

Michelle :

one last question

Customer:

ok thank you

Michelle :

it has windows 7 or windows 8 on the laptop

Customer:

windows 7

Michelle :

now look at the bottom right hand side of the screen and tell me how many icons you have in there and how do they look

Customer:

ok one is a white flag with a red x ..battery level..red x on internet icon and sound

Michelle :

do you see red x on the internet icon

Customer:

yes

Michelle :

right click the mouse on the internet icon and tell me what options you get

Michelle :

click on open network and sharing center

Customer:

not connected..no connections are available troubleshoot and open network and sharing centre

Michelle :

click on open network and sharing center

Customer:

ok

Michelle :

do you see manage wireless networks

Customer:

yes

Michelle :

do you see any entries in there

Michelle :

how does the internet icon looks like does it look like a computer scree or it looks like a cellphone signal tower icon

Customer:

basic network info no active networks

Customer:

computer screen

Michelle :

ok

Michelle :

click on start select search

Michelle :

type in device manager and then click on the icon device manager

Customer:

done that

Michelle :

click on the arrow network adapter to expand

Customer:

other devices has a yellow iconethernet controller network controller all have yellow icon

Michelle :

please tell me what all is listed under network adapter

Customer:

it does not say network adapter..other devices..43142a0..ethernet controller..network controller..pci device..pci simple communications controller..sm bus controller..universal serial bus usb controller..and unknown device

Michelle :

if network adapter is not there then you need all the drivers to be installed that is why the wireless card and the network card is not working

Customer:

ok you are correct

Michelle :

Click on this link and enter the correct model number to download the drivers software.

Michelle :

we are now sure that the yellow exclamation point indicates the drives are not installed

Michelle :

click on the link as the page opens enter the correct model or select it from the list

Michelle :

any problem downloading and installing the drivers let me know

Customer:

I think I have the right drivers

Michelle :

install it and let me know once done

Customer:

I have to save to cd I,m on desktop not laptop

Michelle :

save the files on a folder name it as drivers on your desktop computer

Customer:

ok

Michelle :

after you have saved all the required network and wireless adapter drivers to the driver folder on your desktop then use a flash drive to copy and paste the driver folder on the usb flash drive

Michelle :

once copying is done remove the usb drive from the desktop and connect it to the laptop and install all the drivers one by one.

Michelle :

do not restart the computer till you have installed all the driver software's on the laptop.

Customer:

I have burned the files on to a cd

Michelle :

ok

Michelle :

now install the drivers on the laptop using the disk

Customer:

ok

Customer:

connections available but not downloaded all..cd..sould I quit and let you do the rest?

Customer:

or I can finish off now I can get on internet now

Customer:

after restart?

Michelle :

let me know after restart are you able to get on internet or now

Michelle :

or not

Customer:

I can get internet

Customer:

I have restated computer all seem to be ok internet working fine.but if you want to use remote access you can

Michelle :

if internet is working fine there is no need to do a remote access.

Michelle :

i am glad that its working

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle :

if you have any more question feel free to ask i will be happy to assist you further.

Customer:

you will get a glowing report..thank you very much for your time and help..goodbye Michelle

Michelle :

Have a nice day and thank you for using our service

Customer:

Michelle do I have to pay £38 monthly

MichelleNetwork :

no if you have not subscribed for monthly plan then no you will not be charged

MichelleNetwork :

and if you have any doubts you can check with customer care they will have your billing info we experts dont have customer billing info.

MichelleNetwork :

i will give you the contact number

MichelleNetwork :

Call our Toll-Free Customer Service

US/Canada : 1.888.862.9212
Available 6am to 6pm PST

International
Available 24/7 for calls from outside US/Canada:
Australia : 1800-679-634
New Zealand : 0800-452-621
United Kingdom : 0808-189-0970
The rest of the world : 1-650-385-2899

Customer:

please

MichelleNetwork :

given

MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5250
Experience: MCP
MichelleNetwork and 3 other Networking Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Previous | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions