Can you please explain your setup, what devices your using and how they are connected (WiFi, Ethernet etc), and what router or modem your using to interface them all.
PANASONIC TV MODEL FT60B
Panasonic FT60B BT modem 3B via Ethernet cable is connected into a set top box
Right and your access media player connect to what device (and how is that conencted to the modem)
Sorry let me reword that...Your trying to access media player, what device is hosting this and how is it connected to the modem
connected via PC Im not sure what yon mean by device
The device is the PC
How is the PC connected to the modem
Are you using a direct ethernet cable to the modem (for both TV and PC) or using one of the powerline adapaters you plug into the wall
Ethernet for both
Is the PC setup to go to sleep or standby, at any point?
When you expereince the intermittent fault is it normally first time the TV is switched on or is it after a few minutes of the TV being on?
the tv has been on for sometimes for over an hour
Ok, when you have this fault are you able to access online content
Such as web browser or netflix
Ok this rules our a DHCP \ network issue on the TV
Do you have problems access content on your PC from other devices such as Ipad's or laptops
The standard 'defualt' responses hardware vendors will ask is have all devices had the latest updates
Ie is your TV up to date in terms of the latest released firmware version
As your issue is with a TV its a bit of a tricky one, what you can do is on the PC open up command line prompt (type CMD) in the start menu
A black DOS screen will load type in PING <IP ADDRESS> -TWhere <IP Address> is the one assigned to the TVThis will run for ever until you close the window, when the TV has an issue again go to the PC and scroll through the log, and see if any say "request timed out" or "destination unreachable"
ok do I try this now
I would then open a second DOS box but this time use the same command but use the IP address for the router (which is the Gateway address)
sorry what is a dos box
Keep both of those running it wont cause much of a performance issue on your machine no more than leaving MS word open :-)If you see the error on both screens the fault is either the router (most likly) or the PC network card \ operating systemIf its only on the TV IP its the TV, which could be software or hardware.
A DOS box is a black window which will say Command Prompt at the top
These ping's we have setup are known as a heart beat, so the TV one will fail when it powered off (as you would expect) but should be 98% successful when turned on, a few dropped packets (pings) is normal but more than 2 in a row is a clear issue.
If you write down the command and have a laptop I would setup the same CMD PING on your laptop but pointing to your PC, so if the TV doesnt work but your seeing successful packets it rules our PC\Router issue, and it must be the TV
You should also be seeing the for a returned ping to be less than 50ms
Please let me know how you get on with the PINGs, I would also suggest you restart you router once a week, but as your only having issues connecting from the TV to the PC and can freely access the internet from the TV its abit of a strange one.
Im sorry you are losing me with with pings packets it is getting too technical
So hopefully you have two DOS (command prompt) windows running on your PC
One using the IP address of your TV, the other the gateway address of your router
how do I find that out
Each line you see on the DOS screen is called a "ping", this is a data packet sent to the destination asking it to respond. If after a given time it doesnt respond it comes back as failed.
Do you need both IP's or just the one for your router?
I don't no as I said its getting too technical It seems to me I will have to get a Pc engineer out
Possibley the issue I can forsee though is without knowing which device is causing the issue you could end up being told to change your router, network cable, network card etc and them spend hours on sites tweaking software.
If you go to your PC. Press start, then type CMD a black box will appear.If you type IP CONFIG
and press enter it will then retrun some text link this..
Ethernet adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : IPv4 Address. . . . . . . . . . . : 192.168.2.7 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.254
The default gateway 192.168.2.254 is the IP address in my case, so I would then type:PING 192.168.2.254 -Tand it will start writing a line on the screen every few seconds, and look something like.Pinging myatos.net [192.168.2.254] with 32 bytes of data:Reply from 192.168.2.254: bytes=32 time=39ms TTL=244Reply from 192.168.2.254: bytes=32 time=93ms TTL=244Reply from 192.168.2.254: bytes=32 time=32ms TTL=244
Do you want me to use the lap top or this pc to perform this
I would use the PC initally
can I do this while connected to you
And you can minimise it and leave it to run all the time and only need to check it when the tv gives you the error emssage
If you prefer we can do a remote session and I can set it up for you?
If you want to do a remote session please go to the link below, and click RUN if prompted and accept any other messages.https://broker.gotoassist.com/h/ao?Question=DR818-078-532
is not recognized as an internal or external command
To assist you further we will have to do a remote session I am affraid, are you using the PC now to connect to me?
when you finished the session the connection to tv was ok and a film was playing but the next night DLNA SERVER NOT FOUND appeared so it looks like the problem has reoccured
none showed an error
I had a film playing for over an hour today 11/08/2014 and it didn't disconnect then turned off tv and tried later and it couldn't connect to server
that will mean all the working folders e-mail addresses etc will
be lost ?
just tried connection again 10.30 BST and is working ok
seems like a time issue after 15.00 BST connection drops out after aprox 10 mins or no connection shows right away
thanks for your advice I will try and enhance the performance