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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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For the past week have been unable to connect to my HomeHub

Customer Question

For the past week have been unable to connect to my HomeHub and have had trouble with my Passwords. What should I do
Submitted: 2 years ago.
Category: Networking
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.

How are you currently connect to the internet and which password are you having trouble with?

The wifi (wireless password)?

Thanks
Customer: replied 2 years ago.

I cannot connectmy iPad to my Home Hubrob123


 

Expert:  KamilAnwar1 replied 2 years ago.
How are you currently connected to bthomehub?

Are you connected wirelessly?
Customer: replied 2 years ago.

My iPad videos are reported as lost. My laptop connection is Wireless

Expert:  KamilAnwar1 replied 2 years ago.
May i remotely connect to your computer to find your wireless password?
Customer: replied 2 years ago.

yes. rob123

Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=179659

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 2 years ago.

so far I have not been ASKED TO DOWNLOAD ANY FILE. What do I do now rob123

Expert:  KamilAnwar1 replied 2 years ago.
Please go to www.join.me

Click Start Meeting

Click on the downloaded file, join.me.exe and click run.

You will see 9 digits on top of your screen. i.e 123-456-789

Please reply with those 9 numbers here.

Thanks

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