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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 37458
Experience:  Great troubleshooting skills with computer and network.
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I want to connect wireless Samsung m2020 to new computer but

Resolved Question:

I want to connect wireless Samsung m2020 to new computer but it asks for pin number from machine but its not on the machine and I no longer have the packaging
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

Hello Cath! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is the printer asking for a pin number? Or is the computer asking for a pin?

What's the brand/model of your internet/wireless modem/router device? Do you see a pin number at the back/bottom of the modem/router device?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

the computer found the printer and asked for the pin to connect to it;

internet is bt infinity just installed two weeks ago

pin is that the wireless key if so its a5a8df8593

Expert:  Viet - Network Tech replied 2 years ago.
That pin / key does not work right?

When the computer finds the printer, it asks for the pin to connect, but does not give you any other option?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Thank you
Customer: replied 2 years ago.

the only option I get is the pin number request when I tried all the numbers on the back of printer it said that doesn't work and gives no other option I have windows 8 or maybe 8.1 I clicked to download 8.1 the other day but not sure if it completed

Expert:  Viet - Network Tech replied 2 years ago.
Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes

Expert:  Viet - Network Tech replied 2 years ago.

Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=326d291e-caa6-42b5-9776-2b2aa5d3d7b6

, there, click on "I Agree" at the bottom

, then allow the Elsinore.ScreenConnect program to download / run / install when prompted.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below on this web page only. Thank you,

Expert:  Viet - Network Tech replied 2 years ago.

I have helped via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

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