Hi, I am A. Stevens here to help with your question!
I can definitely try to help you to match the settings on your old router to program the new one.
I would just need to get some more information from you about your current setup.
Please let me know when you return, so that we can continue working on this question. I will respond as soon as possible when I see your reply.
are you online now?
Hi, yes I am here.
So could you please let me know what devices are on your network?
hi buddy, I have the old router here and it was given to my sister as her current one keeps crashing
Also do you have any kind of special network connections or anything like that?
well the existing router has two wifi channels and an adsl port, that's about it
When you mean 2 wifi channels?
It has two different networks broadcasting?
my main query is the re-configuration so she can use her current isp
Could you tell me who the ISP is?
well when you log into the router as a guest at her hotel, it gives you two options which are named differently but from the same router if that makes sense
Ah, yes I understand.
Probably one guest network and one regular network.
I will just ask her
yes your correct
So let me check the firmware on the Sagecom router to see if it can do this.
Do you know the kind of router that is being used now?
her current isp is unicom
It looks like your Sage V6 should be able to broadcast multiple SSID.
Is the sagemcom router from Sky?
ok so whilst not an expert, how would I go about reconfiguring it to work
yes it is
Do you know if she is using DSL with Unicorn?
The first thing I would do is contact the customer care with her ISP to see if the modem will be compatible with her service.
yes I eleive it is
dsl I mean
So I would contact Unicorn to make sure
You should be able to provide them the MAC or serial number of the modem
To be sure it will connect to the internet
I was led to understand that the router could be re-configured manually to work with any isp hence the reason for my question
OK, so is your question how to configure the router to connect to the internet? Or how to create the multiple wireless networks?
how to configure the router to connect to internet, thank you
OK, please give me one moment while I gather some information about the ISP
Could you tell me is it also in the UK?
yes in uk
Ok, so here are the Unicom Broadband Settings
You would need to get to the interface of the Sagecom router to change these settings.
If the settings are not readilly accessible to be changed, you would have to then flash the router with a custom Firmware that would allow the change in settings.
Since it is from Sky, it maybe be locked to Sky service at the moment.
and is it possible to get into the settings?
It may or may not be depending on the software installed on the router currently.
if not you would then have to flash a custom software on the unit.
If you have to do that, I would actually suggest just getting a new router/modem directly form Unicom
again, if I have instructions I am capable of doing that
I think that you would actually get a better connection that way
Should be able to follow : these instructions
To flash your router
Again, I would consider just getting a router from Unicom if this is required
Because sometimes using a custom Firmware can cause broadband connectivity issues.
Again, just a suggestion.
But you can follow those instructions I sent to flash the FW to allow custom settings for a different ISP.
well if I follow your advice with flashing etc, is there anything else I need to know or should I be able to complete it with what you have told me?
Flashing it and using the broadband settings provided in the link from Unicom should connect you to the internet.
ok I will attempt that, whwn I connect the router to my desktop, will it recognise it?
You would have to connect to the router via its network port
So plug in your desktop ethernet port to the router ethernet port and browse to the IP address in your internet browser.
IP address or URL of router typically is on a sticker on the router itself.
thanks will try it now