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Russell H.
Russell H., Internet and LAN
Category: Networking
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Experience:  11 years work with Internet/IP, routers, networks, servers
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CANON 30D....PRINT/SHARE BUTTON WILL NOT FUNCTION WHEN TRANSFERRING

Resolved Question:

CANON 30D....PRINT/SHARE BUTTON WILL NOT FUNCTION WHEN TRANSFERRING IMAGES TO A COMPUTER WITH USB CABLE
Submitted: 2 years ago.
Category: Networking
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please tell me what sort of computer you have (Windows PC or Apple / Mac computer.)

Please also mention the version of Windows (or MAC OS X) on your computer. Thanks.
Customer: replied 2 years ago.

Hello Russell

I've a Windows PC.....with windows XP loaded.....never had any problems before with same computer and programme........but this time cannot transfer images....print/share button not functioning.

Geoff

Expert:  Jody-cssm replied 2 years ago.
"We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.co.uk/computer-networking/8n3zx-canon-30d-print-share-button-will-not-function-when-transferring.html). Thank you, ***** ***** Customer Support Team.
Customer: replied 2 years ago.

email address *****@******.***

Expert:  Russell H. replied 2 years ago.
I am sorry I did not get back to you sooner.

Thank you for the information.

Do you have the distribution disc for this camera (the Canon 30D) and have you run it on the Windows computer already?

You may need to reinstall some software, or perhaps a lesser adjustment will suffice... please tell me what happens when you connect the camera to the computer - any sound? any sign on the screen?
Customer: replied 2 years ago.

Reinstalled camera's software....problem solved.....

Thank you Russell

Expert:  Russell H. replied 2 years ago.
Good. I'm glad to hear it.

If my suggestion that you need to reinstall software helped in your opinion, please rate my Answer - favorably, I hope - so that I may be paid for the work I have done on your question. Thanks.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 10455
Experience: 11 years work with Internet/IP, routers, networks, servers
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