Hello Valerie! Thank you for your question. I am a licensed network / Wi-Fi/wireless professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Did you use the wireless / network key at the back/bottom of the BT Hub device? (It is case-sensitive.)Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes to the Key question. This info works OK on both my laptop and my PC. The same info on the Kindle keeps asking for the PW, which works ok for the other systems on this hub.
Looks OK, Thankyou. Bye
You're welcome. Do you mean the kindle is able to connect now?
Edit: Please let me know if you still need help with this or with anything else. Thank you,