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Its an HP s5304uk Pentium R dual Core CPU E5300 @ 2.6 Ghz installed memory 3 gig
The last successful auto software updates were on the 12/9/2014
Whilst looking I got a message 'The program can't start because sqmapi.dll is missing from your computer' A clue?
Thanks for the information. When you receive a message that you have little or no connectivity it means that the computer is connected to the router but not the internet.Don't be offended but I am going to mention some very simple things first which I assume you already tried but just in case you did not please do them.1. Reboot the computer, open wireless connections, choose your wireless, see if it connects.-- The point there is to just make sure the proper services started and you are not by accident connecting to the wrong network.2. Try it is safe mode. Reboot the computer and as soon as it starts to boot keep tapping the F8 key on the keyboard. When you get to a screen with some options choose safe mode with networking. See if you can get online then. If you can it means you have a software issue so continue no further and reply to me for further instructions.3. If you had no luck in safe mode do a system restore back to when the computer was working.-- Open System Restore by clicking the Start button and browse to All Programs - Accessories - System Tools - System RestoreFollow the steps in the wizard to choose a restore point that is before when the problem started. If you only see one restore point make sure you choose to show more restore points on the bottom left of the box and choose the oldest one which is before the issue.4. If it is still not working or system restore is not an option re-install the network card driver. --You can get the drivers at the following page. You will need to download them on a working computer and transfer them over with a flash drive or external hard drive.Just go to this link:http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4104681Choose your operating system at the top.Next the available drivers will be shown below. Click on Original Drivers.Download the one that says Original Realtek Networking Controller DriverTransfer it to the computer and install.Hopefully one of the above should resolve this. Please take a moment please rate my service by clicking on one of the smiley faces below. You can always return to this page to talk with me any time if you need more help.Thanks,Chris
I've rebooted and checked the network access. No joy.
Rebooted again but unable to force it into Safe mode.. F8 doesn't make any difference and have tried other options like esc, etc
Restored from earliest saved point available. Reported that it was successful but there is an error message saying that there is a file missing. Doesn't state which one.
Transferred the downloaded original realtek driver.
Now Internet access has stopped completely (can't access the router)
Sorry for the delay had other stuff I had to do… I have located the wireless and wired cards and have uninstalled as per your instructions. I restarted and got 'Device driver was not successfully installed' with an error panel saying a file wasn't found. USB WLAN. Reatek… controller is ready to use.
No built in wireless...I have a USB wireless adapter
No because I can;t see any networks… (I could earlier today) and the cpu is plugged directly into the modem via an ethernet cable.. I originally thought it was the USB adapter but I have tried two with the same results.
yes i have the cd am reinstalling drivers now...
The network is now visible with 5 bar signs; Clicked connect and it connects to the router fine. However the connection to the internet is 'Limited Access'
This is how is was to begin with.
Open Network and Sharing Center by clicking the Start button , and then clicking Control Panel. In the search box, type network, and then click Network and Sharing Center.
Click Set up a new connection or network.
Click Set up a new network, and then click Next.
Follow the steps
There's a panel asking me to Choose the wireless router or access point I want to configure but no devices are listed… It says it might take 90 secs but been sitting there for at least a couple of minutes
yes and yes
Yes AVG I have disabled it now and will try again
I couldn't get it to go into safe mode… F8 didn't do it..
ok i'll give it another go..
Got in with safe mode with networking
Network access still 'limited access'
Please click on Start, Run, and type cmd and click OK.
Once in command prompt type each of these commands.
netsh winsock reset , and press Enter
ipconfig /release , and press Enter
ipconfig /flushdns , and press Enter
netsh int ip reset netshlog.txt , and press Enter
When I enter ipconfig /release , and press Enter I get a message The Operation Failed as no adapter is in the state permissible for this operation
Thanks for this… yes I still get limited access with the wi fi adapter… with an ethernet cable plugged in I can't even see the network. Given Chris and I spent probably more than 3 hours on this with no success I think I'll take it to a local repair shop - it should be easier if they can run diagnostics etc… thanks for your help anyway