Hi my name is ***** ***** i will be assisting you today.
what is the make and model number of the wireless router?
please check the make and model number and give me the correct info so that i can give you the correct wifi password ***** you.
are you connected to the same wireless router and communicating with me on this chat session
i can remote access and get the router password ***** your screen.
Download and install teamviewer.
once installed let me know the 9 digit ID and 4 digit password
if you run into any problem following the steps let me know i will walk you with steps