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MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5564
Experience:  MCP
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I cannot log into to my netgear on my apple ipad

Customer Question

I cannot log into to my netgear on my apple ipad
Submitted: 2 years ago.
Category: Networking
Expert:  MichelleNetwork replied 2 years ago.
MichelleNetwork :

Hi my name is ***** ***** i will be assisting you today.

MichelleNetwork :

do you know the netgear router password.

JACUSTOMER-gaiuscqa- :

yes

MichelleNetwork :

if you are entering the correct password ***** the ipad should be connecting fine however i want you to relogin to the netgear router page and then confirm that you are entering the correct one.

JACUSTOMER-gaiuscqa- :

I cannot as it comes up with 'unable to join the network NETGEAR

MichelleNetwork :

is this computer connected to the same router

JACUSTOMER-gaiuscqa- :

yes

MichelleNetwork :

are you running windows 7 or windows 8

JACUSTOMER-gaiuscqa- :

yes

JACUSTOMER-gaiuscqa- :

Not sure i think it is 8

MichelleNetwork :

no problem

MichelleNetwork :

click on the start button

MichelleNetwork :

select search

MichelleNetwork :

type in cmd and hit enter

MichelleNetwork :

let me know when you are there

JACUSTOMER-gaiuscqa- :

What start button?on my I pad? Where is search?

MichelleNetwork :

we will need a computer to login to the router page to verify the router password

MichelleNetwork :

we cannot do this on the ipad

JACUSTOMER-gaiuscqa- :

I want to end this trial thankyou

MichelleNetwork :

Trial ends automatically and incase you still have any question please contact customer care.

MichelleNetwork :

Thank you for providing us with an opportunity to assist you and thank you for choosing Justanswer.