Hi my name is ***** ***** i will be assisting you today.
do you know the netgear router password.
if you are entering the correct password ***** the ipad should be connecting fine however i want you to relogin to the netgear router page and then confirm that you are entering the correct one.
I cannot as it comes up with 'unable to join the network NETGEAR
is this computer connected to the same router
are you running windows 7 or windows 8
Not sure i think it is 8
click on the start button
type in cmd and hit enter
let me know when you are there
What start button?on my I pad? Where is search?
we will need a computer to login to the router page to verify the router password
we cannot do this on the ipad
I want to end this trial thankyou
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