Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
What is your operating system?
Windows 7, 8 etc?
Have you tried scanning from the computer?
How are you scanning?
Are you using Windows Fax and Scan?
Is it a network printer?
Is it an Epson WF series?
Can you download and install this driver: http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=0ccCGROWIYOL+XO2vnucXn+2+Hdz8lozpdDqrggQ6yIU003D&id=377500
Get on the computer and open internet explorer
Type this url and download the software > Install it
Is it installed?
Are still you there?