How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Network Administrator
Category: Networking
Satisfied Customers: 8148
Experience:  Computer Science Engineer and Network Security Specialist
14055801
Type Your Networking Question Here...
Ansh P. is online now

When I want to scan from my hp pavilion IT doesn't bring up

Customer Question

When I want to scan from my hp pavilion IT doesn't bring up my printer which is a Epsom wf7515
Submitted: 2 years ago.
Category: Networking
Expert:  Ansh P. replied 2 years ago.
Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

What is your operating system?

JACUSTOMER-xchktz18- : Epsomwf7515
Ansh P. :

Windows 7, 8 etc?

JACUSTOMER-xchktz18- : Windows8.1
Ansh P. :

Have you tried scanning from the computer?

JACUSTOMER-xchktz18- : Yes but it doesn't bring up my model
Ansh P. :

How are you scanning?

Ansh P. :

Are you using Windows Fax and Scan?

JACUSTOMER-xchktz18- : Yes
Ansh P. :

Is it a network printer?

JACUSTOMER-xchktz18- : Yes
Ansh P. :

Is it an Epson WF series?

JACUSTOMER-xchktz18- : Yes and I have tried turning off and on but it doesn't help.it brings up a different model number when I want to scan.
JACUSTOMER-xchktz18- : How do I do that.i am using my iPad to speak to you
Ansh P. :

Get on the computer and open internet explorer

JACUSTOMER-xchktz18- : Okay
Ansh P. :

http://tinyurl.com/l4v6p8r

Ansh P. :

Type this url and download the software > Install it

JACUSTOMER-xchktz18- : Have done that
Ansh P. :

Is it installed?

Ansh P. :

Are still you there?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Last | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions