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A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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cannot connect to my internet provider with my new ipad

Resolved Question:

cannot connect to my internet provider with my new ipad
Submitted: 2 years ago.
Category: Networking
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

could you tell me exactly what password ***** asking for?

A. Stevens :

possibly you are putting in the wrong password

Customer:

its asking for sky password ***** are my internet provider

Customer:

I don't know another password ***** could want only the one off my router

A. Stevens :

Any way you could take a screen shot of the page you're getting stuck at?

A. Stevens :

Do you know what your apple ID is?

A. Stevens :

Is it with your Sky email account possibly?

A. Stevens :

It might be asking for your Apple ID...and not the wireless password.

A. Stevens :

Just a thought.

A. Stevens :

But you could very well be right about it being the router password.

A. Stevens :

In which case we can try some other troubleshooting steps.

A. Stevens :

Is this the first time you are setting up your ipad?

A. Stevens :

Or have you connected it to your internet before

Customer:

first time just bought today

Customer:

not getting very far

A. Stevens :

If you would like to continue working on this question please let me know.

A. Stevens :

But FYI, if you leave "Bad service" rating you will be charged regardless.

A. Stevens :

I can assist you to get a refund if you wish to cancel this whole thing.

Customer:

i would like to cancel this whole thing thank you as i am not getting very far with the answers i am getting

A. Stevens and 2 other Networking Specialists are ready to help you