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Hi welcome to Justanswer ..
Have you reinstalled the epson software after factory restore ?
No I haven't. Didn't know I had to do that. What is the softwear like?
yes i can do that remotely ..Please follow the below steps
click the link above and join the session .
Let me know how it goes ..
after restart ..
Thank you so much for your help. Excellent!!!!
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Have great day ...