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toughguy9
toughguy9, Helpdesk
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Experience:  Experienced Networking Professional
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Hi - my hp photosmart 5510 printer will print out my Emails

Resolved Question:

Hi - my hp photosmart 5510 printer will print out my Emails etc but has stopped copying
things as a duplicator any ideas
thanks
Submitted: 2 years ago.
Category: Networking
Expert:  toughguy9 replied 2 years ago.
toughguy9 :

Hi

toughguy9 :

Thanks for using JustAnswer

toughguy9 :

I understand that your HP Photosmart printer is able to print properly

toughguy9 :

but the COPIER functionality is not working

toughguy9 :

Are you having problem with ONLY copy or scanning is also having problem?

toughguy9 :

Can you check if scanning is working fine or not?

toughguy9 :

Both copy and scanning are done by placing the original on the glass

toughguy9 :

when you try to copy or scan, you should see LIGHT under the glass when you try to do the operation. is that happening?

toughguy9 :

Also printer should make sound when the actual copy or scan is happening. do you hear any sound?

toughguy9 :

Incase SCANNING is working, I have a QUICK trick so that you can copy your document, till the copy problem is fixed..

toughguy9 :

you can SCAN the document and then PRINT the SCAN

toughguy9 :

Please answer my queries and we can debug further based on your findings

toughguy9 :

For your reference your printer manual is available for download @ http://www.hp.com/ctg/Manual/c02983578.pdf

toughguy9 :

Please download and keep it handy for future reference

Customer:

Hi - yes light is on for printing and scanning

toughguy9 :

Ok

toughguy9 :

Can you try SCANNING and see if it works or not?

Customer:

it still wont copy but I can scan and print

toughguy9 :

scanning and printing is working means.. MAJOR functionality of the printer is good..

toughguy9 :

Can you try a different document to copy and see if it works or not?

Customer:

still wont copy

toughguy9 :

Ok

toughguy9 :

it may be a DRIVER problem

toughguy9 :

can you please download and INSTALL the drivers again?

toughguy9 :

Can you please try to download drivers and install them

Customer:

sorry don't know how - someone else set it up for me 1 yr ago

toughguy9 :

OK..

toughguy9 :

for NOW, please use the TRICK I have provided for scanning the document and then printing the document

Customer:

ok thanks

toughguy9 :

For re-installing driver, if you want we can do a remote session and I can download and install the drivers and see if that works

Customer:

ok

toughguy9 :

The risk would be if driver install fails your printer may not even print /scan

toughguy9 :

so it is upto you.

Customer:

ok

toughguy9 :

if you want to take the RISK or not

Customer:

yes

toughguy9 :

as long as scan and print works and you donot need to copy frequently I think you are good..

toughguy9 :

do you need to copy very frequently?

Customer:

no

Customer:

whats happening

toughguy9 :

When you think the workaround is no longer working and you want to do many copies, please let me know and you would need to spare an hour max and we can use remote session tool and I can remotely login to your computer and try re-installing driver.

toughguy9 :

Is that fine?

Customer:

so nothing can be done now

toughguy9 :

we have to try re-installing the drivers

toughguy9 :

first before we can try something else

Customer:

ill have to see if I candownload the driver

toughguy9 :

if that doesnt work then possibly HARDWARE problem and it requires visit to service center

toughguy9 :

it should be very easy

Customer:

or a new printe perhaps

toughguy9 :

just click on the link i gave for driver download

toughguy9 :

then it would have identified your OS and provided a link to download driver

toughguy9 :

just download it and once done just RUN it and it should try to update the driver

Customer:

thanks

toughguy9 :

Once driver is updated you can try to check if print, scan, copy are working fine or not

toughguy9 :

Let me know if you have any queries

toughguy9 :

All the best

toughguy9 :

Is there any thing else you would need help with now?

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