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VanMagnus Systems
VanMagnus Systems, Consultant
Category: Networking
Satisfied Customers: 1156
Experience:  A+ and Network+ with more than 18 years in the IT field.
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I have recently replaced a faulty router and since cannot print

Resolved Question:

I have recently replaced a faulty router and since cannot print a booklet on my Brother HL-3150CDW laser printer. The format is A5 (A4 folded). it is a 12 page magazine which is 3 A4 pages printed double sided. I am using Microsoft Publisher on a Dell laptop running Windows 8. The printer prints the first page ok, but then the message appears on the printer screen 'cancel printing'. I have printed this booklet many times before changing the router, quite successfully.
Bill
Submitted: 2 years ago.
Category: Networking
Expert:  VanMagnus Systems replied 2 years ago.
VanMagnus Systems :

Hello and thank you for choosing JA for your IT support needs.

VanMagnus Systems :

Can you do me a favor and remove the Printer driver from your PC.

VanMagnus Systems :

Please follow the instructions below:

VanMagnus Systems :

  1. Open Printers by clicking the Start button , clicking Control Panel, clicking Hardware and Sound, and then clickingPrinters.

  2. Right-click the printer that you want to remove, and then click Delete.


If you can't delete the printer, right-click it again, click Run as administrator, and then click Delete. If you are prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.

The above action will remove the printer from your PC. Then reboot your system please.

Then go to the link below:

http://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=hl3150cdw_eu

VanMagnus Systems :

Then install the latest Printer driver for Windows 8.

VanMagnus Systems :

Then Print the Document Sir or Madame. It should Print as per normal.

VanMagnus Systems :

Chime in and let me know of your results...

Customer:

Wonderful! Followed your very clear instructions and all is working perfectly. Very many thanks.

VanMagnus Systems and 2 other Networking Specialists are ready to help you