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Joel Kalman
Joel Kalman, LAN/WAN Engineer
Category: Networking
Satisfied Customers: 572
Experience:  I have more than 10 years experience designing and maintaining computer network circuits and systems.
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my cannon pixma MG4150 printer is not responding when printing

Customer Question

my cannon pixma MG4150 printer is not responding when printing from my laptop
the file is listed on the printing schedule but does not print and can be deleted by use of the cancel all documents button. On retry there is still no response.
can you solve this problem
Submitted: 2 years ago.
Category: Networking
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
How is it connected to the laptop?
.
Customer: replied 2 years ago.

wireless connection

Expert:  Joel Kalman replied 2 years ago.

Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.

The most likely cause of this problem is that you have selected the Pause Printing function on the Print Queue menu. This menu is the same menu that you have used to select Cancel All Documents.

When you select Pause Printing, a check mark will appear next to this item on your menu. You can deselect Pause Printing and clear the check mark by selecting it again.

Your print jobs should go through the queue after clearing the Pause Printing function. If you are still having problems printing after this, please let me know.

IF I HAVE SOLVED YOUR PROBLEM, I WOULD APPRECIATE A GOOD OR AN EXCELLENT RATING. I ONLY GET COMPENSATED FOR MY SERICES WHEN I RECEIVE A POSITIVE RATING.

Customer: replied 2 years ago.

JoelK

I am certain that the pause printing had not been selected in the menu box you refer to but this morning after switching on the printer it operated as normal.

When this happened two weeks ago I recall that eventually I tried printing a download a website and this printed off and after that the printer responded to printing from my laptop.

All the times when the printer was not responding to my laptop the printer would function to copy documents.

It is possible this is an intermittent fault yet to be resolved but tank you for your assistance.

Expert:  Joel Kalman replied 2 years ago.
You are welcome.
Joel Kalman, LAN/WAN Engineer
Category: Networking
Satisfied Customers: 572
Experience: I have more than 10 years experience designing and maintaining computer network circuits and systems.
Joel Kalman and other Networking Specialists are ready to help you
Expert:  Joel Kalman replied 2 years ago.
Dear Customer,
THANK YOU FOR THE GOOD SERVICE RATING. I REALLY APPRECIATE IT!
If you have nay problems in the future, please come back to Just Answer. You can ask for me by name.

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