Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
I do not understand what you mean when you say that you want to remove these wifi networks from your tablet. Your tablet shows them, because they are broadcasting.
You can make your tablet "forget" a connection, but only if it is one to which your tablet has already been connected, and in this case you would have known the password, if the network required one.
If you cannot connect to your home network because you have forgotten your password, I can help you with that.
Originally, I had only my BTHub3-KKF8 router at home. I don.t know where the BTWiFi-with-FON came from but that is stopping me from my own WiFi connecting. it keeps coming up with Secured (WPS Available). BTWiFi- with-Fon has open underneath but wont connect so I thought if I removed both I could start again but the device wont let me. I don't really want to go back to factory settings but I am thinking that this is all I can do to resolve this.
Thank you for providing the background information to help me understand your question.
Are you saying that when you open the BTHub3-KKF8 connection, the BTWifi-with-Fon connection opens underneath, instead of your connection or in addition to your connection?
Do you know the password ***** BTHub3-KKF8?
I cant open my BThub underneath it says Secured (WPS Available) but on the right it shows a padlock. When I put in the HUB password ***** keeps telling me it is incorrect. I know that this has never been altered from the day of installation.
You need to forget about BTWifi-with-Fon. That is not your network, and there is nothing you can do to stop your neighbor from broadcasting their network. I can help you recover your password ***** BTHub3-KKF8. ARe you connected to that router on your computer right now?
Yes I am connected to the router but there is a padlock to the right and its stopping me connect to the WiFi
The padlock just means that it is a secure network and requires a password. When you tap on it, it should present a password ***** I can show you how to recover your password ***** your network by displaying it on your computer. Then you can use the correct password ***** login to your tablet.
What is your operating system on your computer?
I have tried putting in the password ***** the window but my computer is Microsoft 7 home edition
Go to the Start button in the lower left corner of your screen and select Control Panel. Then select Network and Internet - View Network Status & Tasks.
On the BT Hub settings there is Wireless network/ssid underneath is BTHub3-KKF8 underneath that is Wireless key under that is a letter and numbers on the reverse Wireless Pin with a row of numbers then Admin Passord with letters and numbers underneath. Could I be using the wrong sequence
What do you mean on the reverse?
There is a key in the back of the router that you take out with Home Hub Settings written on
Okay. Now I understand.
I have got as far as View Network Status and Tasks what next?
Click on the link that shows your network name under Connections.
Are you still there?
Yes I am still here aplogies had to answer the phone.
Yes. So did I.
I have done that what do I do next
Click on the BTHub3-KKF8 link to open a Wifi Status window. Then click on the Wireless Properties button.
This will open the Wireless Network Properties window. Click on the Security tab and check the Show Characters box.
This will reveal the actual password ***** your network. You can compare it with the wireless key on the bottom of your router. Please let me know if they are the same.
I have got a little lost off as the BTHub link did not open
Is your computer, the one you are using for this conversation, connected wirelessly right now to the BTHub?
Is the link shown as Connection: BTHub3-KKF8, with the network name shown in light blue and underlined?
No it is just showing home
I can offer you an additional service, which is to connect to your computer in a remote desktop support session. There will be an additional charge, as we have already spent as much time as I can give you for the amount that you have paid. Do you want to do that?
No thanks for your help up to now, I am going to look for a local person to help as I am not all that good with computers and I think I will have to get someone to come to the house and show me. Thank you very much for your help and trying to help me.
WE can do one other thing before or instead of the remote desktop support session.
What would that be
Look at the Wireless Key on the bottom of your router. Is this the password ***** you have been using to connect your tablet?
Then someone must have changed the password. That is why I have been trying to get you to display it on your computer.
I don't know how because there is only me and I haven't changed anything as I have been using my tablet until it went wrong
Do you want to try the remote desktop support session?
No thanks, ***** ***** that I really need someone to come to the house and go through this with me incase it happens again and then if I am shown what to do I can write it down and keep. Thank you so much for your help you have been great.