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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I've gone through the set up for wi-fi connection for MG3250

Customer Question

I've gone through the set up for wi-fi connection for MG3250 Canon Printer. When I scan it still just prints it out and not enables me to put it in a file and send it on by e-mail. This is just not working?
Submitted: 2 years ago.
Category: Networking
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

I've just replied to you. I just want printer connected to computer so I can make a file and send it on by e-mail. Are you having difficulty receiving my message?

Expert:  Jason Jones replied 2 years ago.
I don't know who you are replying to.
The only way to reply to me is to type your message on this page and send it to me.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

I've already done this. This is the 3rd time of replying to you. Can you come on line so I can solve the problem of connecting printer to computer?

Expert:  Jason Jones replied 2 years ago.
Incorrect. You are sending messages to somewhere else. If you don't see the messages on this page, then I don't see them either.
May I remote in?
Customer: replied 2 years ago.

There seems to be no other way of replying to you than in this box, reply to expert. If you are not getting my messages I don't know why?? You can remote in if you like.

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://198.0.229.43:8040/?Session=f6387f08-16dc-4816-8cee-2d0e0368706d
Customer: replied 2 years ago.

Are you going on screen to help me solve this problem. So far I haven't received any information to solve my problem and I've spent £20 for nothing.

Expert:  Jason Jones replied 2 years ago.
I'm trying to help you.
Have you clicked the link and ran the remote application?
Customer: replied 2 years ago.

yes.

Expert:  Jason Jones replied 2 years ago.
It is not running, which means I am not connected.
Did you run the application? Did you have any problems?
Customer: replied 2 years ago.

No I didn't have any problems although at the end it did not print out that the procedure had been done. That was all.

Expert:  Jason Jones replied 2 years ago.
I am asking you about the remote application.
Customer: replied 2 years ago.

Do you mean connecting to my wi-fi. I downloaded that application but it hasn't worked?

Expert:  Jason Jones replied 2 years ago.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 2 years ago.

I finally downloaded the remote but I'm not a computer person and didn't understand it. I think I have confused you. My MG 3250 is connected to my computer my problem is that I can't get the scanner connected to my computer. Can you help?

Expert:  Jason Jones replied 2 years ago.
I can help.
Please, let me know when you are ready to continue.
Expert:  Jason Jones replied 2 years ago.
Please, do not create duplicate questions.
Are you ready to begin now?
Expert:  Jason Jones replied 2 years ago.
Please, stop making duplicate questions. Doing so, may incur an extra cost.
Please, continue on this page.
Expert:  Jason Jones replied 2 years ago.
You have created several duplicate questions.
Please, stop doing that.
Please, continue here and only on this page.
Customer: replied 2 years ago.

Jason, What information can you need. I have a Canon MG 3250 printer with a scanner that just prints out. It's a simple question how can I apply the scanner to scan a document and send to a computer file? There is no more information. How do I do this? Is there software I need to download? The answers I get are unsatisfactory. Please tell me how this is done - it's not rocket science? You keep saying need more info. There is no more than the question I have asked and I've wasted more time today and got nowhere.

Expert:  Jason Jones replied 2 years ago.
Hello Yvonne,
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.