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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35198
Experience:  Great troubleshooting skills with computer and network.
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My Kindle Fire fails to log on to my talktalk emails or the

Customer Question

My Kindle Fire fails to log on to my talktalk emails or the web. What can I do?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was the kindle working previously with your BT connection?

What is the model of your Internet/wireless modem/router device?

When you go to the Wi-Fi setting on the kindle, do you mean it does not show your wireless network name there?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

Q.1 No I do not have a BT connection

Q2 wireless modum

Q3 Correct

Expert:  Viet - Network Tech replied 1 year ago.

Was the kindle working previously with your wireless modem?

Can you please check at the back/bottom of your wireless modem device for the brand/model of it?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

Q1 Yes

Q2 TALKTALK-4EBC14

Expert:  Viet - Network Tech replied 1 year ago.

Thank you. Please try a possible fix below:

1. Disconnect the power cord from your TalkTalk wireless modem for a few minutes, then reconnect.

2. If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on/off button on the kindle for about 45 seconds, then turn it back on.

3. Then go to Wi-Fi setting on the kindle, then see if your wireless network name shows up now, then select it and connect.

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Customer: replied 1 year ago.

Your advice worked up to a point ie talktalk.co.uk was in my settings. However, I could not log in because my password ***** unacceptable and I do not know how I can change it (or which password ***** refers to).

Our talktalk modem is connected via a BT openreach modem, I am not sure if this makes a difference?

Can you offer any further help?

Expert:  Viet - Network Tech replied 1 year ago.
First, are you able to use the web now, i.e., go to a website? Thank you.
Customer: replied 1 year ago.

I'm sorry I need to leave now. I have other Christmas duties.

Expert:  Viet - Network Tech replied 1 year ago.

You can reset your talktalk account / email password ***** the website below:
https://myaccount.talktalk.co.uk/forgotdetails/index/index
Full details:
http://help2.talktalk.co.uk/how-do-i-reset-my-email-password-0

You can also call talktalk or chat with talktalk at

https://www.talktalk.co.uk/contactus/troubleshooting#785

Your Wi-Fi/wireless / internet / web pages should be working now. For email issue, just check with TalkTalk for email password ***** and/or try the website above whenever you are available. OK. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Happy holidays! Thank you very much,

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