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arsufi
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 1307
Experience:  MCSE, RHCE, IBM System X Server Certified
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Bought a new Paprewhite for my wife, who already has Kindle,

Customer Question

Bought a new Paprewhite for my wife, who already has Kindle, but new Paperwhite will not recognise password. We only use her email for Kindle download.
Submitted: 2 years ago.
Category: Networking
Expert:  arsufi replied 2 years ago.
Customer:

Hi,

Customer:

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Customer:

If you don't mind, would you please double check its not asking for WIFI password ?

JACUSTOMER-i1uj2iru- :

No looking for Kindle password

Customer:

You mean Amazon account password..

JACUSTOMER-i1uj2iru- :

Yes

Customer:

Do you remember amazon user id

JACUSTOMER-i1uj2iru- :

using id from original kindle

Customer:

sir, could you tell me at what instant it asks for password?

Customer:

(because i need to confirm if it ask for amazon or device password)

JACUSTOMER-i1uj2iru- :

On Register Your Kindle screen

Customer:

ok

Customer:

Have you connected to WIFI prior to that?

JACUSTOMER-i1uj2iru- :

Yes but brings up my content

Customer:

ok

Customer:

On Registration: Which option selected?

JACUSTOMER-i1uj2iru- :

Login ID. Register greyed out

Customer:

Can we start once again..

Customer:

Please close current window on kindle

Customer:

Hope you trying to register this kindle for the first time..

JACUSTOMER-i1uj2iru- :

OK Back to Registration screen

Customer:

Just check: Have you selected this option "If you already have an amazon account"

JACUSTOMER-i1uj2iru- :

No

Customer:

Have you seen that option

Customer:

Click Menu > Settings > Registration > Select first option

Customer:

"If you already have an amazon account"

JACUSTOMER-i1uj2iru- :

Yes above the Do Not Have an Amazon Account option

Customer:

click on it

Customer:

(Hope you have amazon account)

JACUSTOMER-i1uj2iru- :

OK

Customer:

If so enter your amazon mail id and password *****

JACUSTOMER-i1uj2iru- :

Do not have amazon mail password

Customer:

Checking: How you get into amazon account without password.

Customer:

Are you able to login from computer without password. I mean to amazon

JACUSTOMER-i1uj2iru- :

Was in on original Kindle for ages, which is the one I am trying to register on new Paperwhite

Customer:

Does that mean you forgot password

JACUSTOMER-i1uj2iru- :

Yes and when requested from amazon I do not have my wifes email registerted to receive reply.

Customer:

ok..

Customer:

On, that case lets go for second option

Customer:

(or another option is, create another amazon account on computer and set it on kindle after that)

JACUSTOMER-i1uj2iru- :

Yes but want to get my wifes content from cloud

Customer:

For that we need the ID details

JACUSTOMER-i1uj2iru- :

Which ones?

Customer:

Cloud

JACUSTOMER-i1uj2iru- :

Which ones are they?

Customer:

Dear sir,

Customer:

Your old amazon id is required for restoring books from cloud

Customer:

Are the book you need to be on new kindle there on old kindle

Customer:

Are the books you need to be on new kindle there on old kindle

JACUSTOMER-i1uj2iru- :

Yes

Customer:

Then, you may do this

Customer:

Copy books from OLD kindle to computer then copy those to new one

Customer:

Please see below video for more info

JACUSTOMER-i1uj2iru- :

Don't see a video

Customer:

Are you there

Customer:

Sir

Customer:

Please let me know when you are available

Customer:

I shall connect your system via remote and will do the things for you

Customer:

Please reply when you are able

Customer:

Please reply when you are back

Expert:  arsufi replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  arsufi replied 2 years ago.
Dear Rod,
I miss you in between. You can find complete details from below link

http://www.epubor.com/kindle-ebooks-to-kindle.html

Please let me know if you can do this. If find difficult, i shall do it for you using remote desktop session..

So please update status when you are back..

Regards,
Fiyaz

(Please don't rate me bad if you find things difficult, instead please reply)
Expert:  arsufi replied 2 years ago.
Dear Rod,
Hope you are fine. Don't know whether you checked previous post which describes moving Kindle Books to another Kindle device..

If you think my suggestion helped, please do rate my service. It helps to close this call as well to get paid.

But if you still have query / problem, please respond, I am happy to help..

Thanks & Have a great day..