My name is***** look forward to assisting you today with your question and providing the best answer possible.
If you don't mind, would you please double check its not asking for WIFI password ?
No looking for Kindle password
You mean Amazon account password..
Do you remember amazon user id
using id from original kindle
sir, could you tell me at what instant it asks for password?
(because i need to confirm if it ask for amazon or device password)
On Register Your Kindle screen
Have you connected to WIFI prior to that?
Yes but brings up my content
On Registration: Which option selected?
Login ID. Register greyed out
Can we start once again..
Please close current window on kindle
Hope you trying to register this kindle for the first time..
OK Back to Registration screen
Just check: Have you selected this option "If you already have an amazon account"
Have you seen that option
Click Menu > Settings > Registration > Select first option
"If you already have an amazon account"
Yes above the Do Not Have an Amazon Account option
click on it
(Hope you have amazon account)
If so enter your amazon mail id and password *****
Do not have amazon mail password
Checking: How you get into amazon account without password.
Are you able to login from computer without password. I mean to amazon
Was in on original Kindle for ages, which is the one I am trying to register on new Paperwhite
Does that mean you forgot password
Yes and when requested from amazon I do not have my wifes email registerted to receive reply.
On, that case lets go for second option
(or another option is, create another amazon account on computer and set it on kindle after that)
Yes but want to get my wifes content from cloud
For that we need the ID details
Which ones are they?
Your old amazon id is required for restoring books from cloud
Are the book you need to be on new kindle there on old kindle
Are the books you need to be on new kindle there on old kindle
Then, you may do this
Copy books from OLD kindle to computer then copy those to new one
Please see below video for more info
Don't see a video
Are you there
Please let me know when you are available
I shall connect your system via remote and will do the things for you
Please reply when you are able
Please reply when you are back