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Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you having issue with the Wi-Fi/wireless password? If so, the issue is not with the kindle, somehow your wireless password ***** changed by you or someone or it was reset.Can I connect remotely to your computer, so I can check/confirm your modem's wireless/wi-fi password ***** through your computer together with you?I can fix this issue for you; don't worry, we guarantee our service. Please reply at the box below. Thank you.