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Ask Satchi Your Own Question
Satchi
Satchi, Computer Support Specialist
Category: Networking
Satisfied Customers: 2488
Experience:  Computer Softaware Engineer
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hello i recently had a go at replaceing a faulty hard drive

Customer Question

hello i recently had a go at replaceing a faulty hard drive in my hp pavilion and reinstaled windows 7 which seemed to be fine but i cant connect to the internet now last night i got in touch with virgin and thier advisor said threre may be missing drivers and he had a go at getting reconected but when i tried later my computer still said no network connection
Submitted: 2 years ago.
Category: Networking
Expert:  Satchi replied 2 years ago.
Satchi :

Hi , Welcome to justanswer.com. I am Satchi Who will be assisting you today

Satchi :

May I know the hp model number ?

JACUSTOMER-4h1pkivs- :

pavilion g6

Satchi :

ok

Satchi :

which version of windows you installed of windows 7 ?

Satchi :

32 bit or 64 bit

JACUSTOMER-4h1pkivs- :

64bit

Satchi :

are you trying to connect via ethernet cable ?

JACUSTOMER-4h1pkivs- :

yes

Satchi :

ok

Satchi :

can you find the full model number after G6

JACUSTOMER-4h1pkivs- :

do you meen the poduct key

Satchi :

no its ok ...

Satchi :

just a min

Satchi :

Click the link above

Satchi :

and there click the download button to download the LAN driver

Satchi :

and transfer to hp g6

Satchi :

by a USB flash drive

Satchi :

and install it

JACUSTOMER-4h1pkivs- :

its not working

Satchi :

what is not working ?

Satchi :

the link is not opening or what ?

JACUSTOMER-4h1pkivs- :

its not clickin on it

Satchi :

ok copy that link and paste in browser

Satchi :

or try the below tinyurl link

http://tinyurl.com/po9mhx5

JACUSTOMER-4h1pkivs- :

the link isnt working what should i do

Satchi :

not working means ?

Satchi :

try to open the links from the computer you are chatting not from the hp g6

JACUSTOMER-4h1pkivs- :

yes thats what im doing this is a dell

Satchi :

ok

JACUSTOMER-4h1pkivs- :

the arrow isnt cliking on the link a little line just appears

Satchi :

then which page is opening after clicking above links ?

Satchi :

http://tinyurl.com/po9mhx5

Satchi :

try to open this by typing in browser directly

JACUSTOMER-4h1pkivs- :

its ok i have it now

Satchi :

ok

JACUSTOMER-4h1pkivs- :

i now i have a hp page realtek lan driver is this correct

Satchi :

yes

Satchi :

skype is loaded

Satchi :

please check

Satchi :

sorry not for you ..

Satchi :

file name is sp55040.exe

Satchi :

download the file and transfer to hp via an usb flash drive or pen drive

Satchi :

and double click that to install the driver

Satchi :

How it went ?