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p0llinate
p0llinate, Consultant
Category: Networking
Satisfied Customers: 26407
Experience:  IT systems admin, network installer
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major streaming issues with "low bandwidth" with my Panasoni

Customer Question

major streaming issues with "low bandwidth" with my Panasonic veira 55" 4k smart tv via Amazon prime. I have sky fibre optics broadband.
Submitted: 2 years ago.
Category: Networking
Expert:  p0llinate replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Do you have this message with any other app? (netflix, etc)?

Nathan :

Are you using wifi, or a wired etherent connection?

Nathan :

*ethernet

JACUSTOMER-t96a5bja- :

i use wifi, no netflix superb, onlly issue with smart tv amazon prime

JACUSTOMER-t96a5bja- :

low bandwidth only appears with smart tv via amazon prime

Nathan :

Can you do a test of your internet connection speed for me (from your computer) at speedtest.net and let me know the results.

Nathan :

Can you also go into the panasonic setup menu under network, then viera remote, then software, and check for/install any available updates.

JACUSTOMER-t96a5bja- : Done all the above
Nathan :

Good morning, sorry I missed you earlier.

Nathan :

What were the results of the speedtest, please?