Hello Patricia! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is the Kindle asking for the Wi-Fi/wireless password?What is the model of your Internet/wireless modem/router hub device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?Please reply at the box below. Thank you.
Yes wireless password ***** *****
windows will not accept password ***** hubwhich was used at original registration
hub is bt home hub2-8pk3
have wireless laptop windows xp
yes used password ***** home hubyes connect remotely
has reconnected-thank you
working just ordered new book to make sure-thank you