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Hi, I am A. Stevens here to help with your question!
Hi Beccy -
Could you tell me how you are connecting your printer?
Are you using the "WPS" button method?
Or are you entering the security key on the printer control panel?
Hi - thanks for stepping in to help!I'm using the WPS button method.
Do you know for sure that the printer has obtained an IP address?
It says it has connected. that's all I know.
Do you have the manual in front of you?
There is a way to print a network configuration page
We want to make sure that the printer has obtained an IP
and that it matches the network your macbook and phone are on
ok. I've got access to the online manual, so I'll fire it up now
Where should I go to in the manual? Its showing me all the different application manuals
You'll want to look for "network settings"
or something to that effect
There's nothing like that, that I can see. Really wierdly organised! I've gone to Trouble Shooting and clicked on "Problems with network communications"
Let me fire up the manual and see where exactly you should go
give me just a moment
Now I've got an option of "Cannot detect the machine when setting up network communication". I've clicked on this and its takine me through some steps
Great - let me know what results, in the meantime i am looking at the manual as well
Have you tried doing the Access Point method?
This bypasses your router, and will connect the printer directly to your macbook and iphone via wireless
Right now its asking me to check the Firewalls. I'll check those and then I'll try the Access Point method. but can that be done wireslessly? I thought it needed a USB connection?
No, you can do it with USB
So yes, possibly you have a firewall either on your mac, or on the router
if you use the access point method, it should bypass those issues
Great thanks. I think it must be a firewall issue. I'll bypass and try Access Point. Thanks very much for your help!
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Hi, yes I am here
I'm still having trouble. When I go to set up, I first go to the printer and choose the "Access Point" option, where it gives me info on SSID and password. I then go to my macbook and it gives me the option of either Wireless connection (and then starts the whole network thing again) or USB connection. On the iphone, I pick the access point option but again it just takes me through the Wireless network stuff again. Do you know what I'm doing wrong?
So when you connect from the phone/macbook
The "SSID" is the network name
and then the password
so you would want to enter the info you are seeing on the printer
in to your macbook and iphone network settings
and it should work
Oh ok. I've gone to Printers and Scanners within my system preferences. Gone to add to a printer in there, but its not detecting.
Have you downloaded the canon software/driver on to your mac?
Well I was downloading it and part of that was trying to detect the printer. Im trying again and its says its installing everything. Probably have it ten times over now. Ha ha
must be frustrating
Do you have any anti-virus installed on your mac?
Could be a software firewall thats preventing communcation
I've got standard Mac anti-virus stuff. Nothing more than what comes with it, but I know that Mac prevention is uber strong. This is nuts, How can canon make a photo printer than doesn't work with Macs hey?! Thanks so much for your help. I've got to go and walk my dog now :-) I'll give you some good feedback as you've been really helpful. I'm going to try and find a number for Canon so that I can get them to fix whatever problem it is. Wish me luck and thanks again!
Not a problem
Best of luck!
I hope you are able to resolve :)
If you don't mind providing your feedback with the smiley faces below so that I can close this question for now
Would really appreciate it :)
Sorry, just back from walking the dog. Will feedback now, All the best.