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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 36550
Experience:  15 years consulting in the IT industry with Networking
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My MG5650 printer is not connecting to my router after entering

Resolved Question:

My MG5650 printer is not connecting to my router after entering password
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, when you enter in the password ***** rejects it correct?
Thank you
Customer: replied 2 years ago.

Hi Richard How are you Progressing

Expert:  Richard replied 2 years ago.
Hi Brian
Still waiting on the answer from you to my question I posted initially.
Looks like you missed it, will repeat
To clarify, when you enter in the password ***** rejects it correct?
Thank you
Customer: replied 2 years ago.

Hi Richard tried again using password ***** still not accepting

Customer: replied 2 years ago.

Hi Richard am I still in contact with you

Expert:  Richard replied 2 years ago.
Thank you Brian
So you have a windows computer already connected to the wireless network?
Customer: replied 2 years ago.
Yes my computer is
Expert:  Richard replied 2 years ago.
Thanks Brian
We can get the correct password ***** this
Click Start and type in
wireless networks
press enter
Right click on your wireless network and select Properties
Click on Security
Click in the Box Show Characters and you will see your wireless password *****
Make sure please you are entering it exactly as it is displayed
eg: PASSword ***** ***** to passWORD
Let me know if you still have difficulties please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.
Have entered the correct code letters but still rejected
Expert:  Richard replied 2 years ago.
Ok, can you remove the power from your wifi router and printer and wait 5 minutes.
Then connect the power to your wifi router and wait 5 minutes.
Power on your printer and then try to connect it.
Let me know the results please Brian
Customer: replied 2 years ago.
Tried again still rejectinng
Expert:  Richard replied 2 years ago.
It has to be incorrect Brian its the only other reason
Where are you getting the password *****?
Customer: replied 2 years ago.

from wireles network link

Expert:  Richard replied 2 years ago.
ok, its incorrect Brian, this is why it is saying it is incorrect.
And why I gave the instructions to get the correct one.
Did you follow it?
Customer: replied 2 years ago.
Yes I followed your instructions the code shown was the one I use maybe the fault is with the printer
Expert:  Richard replied 2 years ago.
It is Brian, all other causes have been eliminated.
It will be the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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