How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 33885
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

I am trying to set up my new Epson XP-322 printer. The printer

Customer Question

I am trying to set up my new Epson XP-322 printer. The printer screen says the wifi connection has been made but on my laptop screen it keeps telling me it can't find a printer. What's going wrong?
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the power from the wifi router and wait 5 minutes.
then connect the power, and wait 5 minutes and then try to complete the setup.
Let me know the results please
Richard, Network Architect
Category: Networking
Satisfied Customers: 33885
Experience: 15 years consulting in the IT industry with Networking
Richard and other Networking Specialists are ready to help you
Customer: replied 2 years ago.

Hi Richard.

As you know, your advice fixed my connection problem for setting up my new printer. However I'm now finding that almost every time I go to use it I have to go through the switch on/switch off regime you told me about. Surely this shouldn't be necessary.

Jennifer.

Expert:  Richard replied 2 years ago.
No it should not be
It sounds as though the wifi router is faulting so I want to rule this out first.
What is the make and model of the wifi router?
Customer: replied 2 years ago.

It's a BT Hub 3.0 with ADSL connection.

Jennifer.

Expert:  Richard replied 2 years ago.
Thanks Jennifer
On the Hub is a reset button, hold this in for 10 seconds, then release.
Wait 5 minutes then restart your computer and the printer and try to print and tell me if you still have the problem.
Let me know the results please
Customer: replied 2 years ago.

Yes it did print but I could get it to print using the switch off/switch on regime. The proof now will be if it will print when I switch my computer on again tomorrow without going through that regime again! Thanks again for your help.

Jennifer.

Expert:  Richard replied 2 years ago.
Your welcome Jennifer.
Let me know how it goes please
Customer: replied 2 years ago.

Willdo.

Customer: replied 2 years ago.
Hi Richard. I'm afraid the problem persists! Every time I start a session I have to go through process of switching off & back on again. Otherwise it just won't print! Is there anything else I can do!
Jennifer .
Expert:  Richard replied 2 years ago.
Thanks Jennifer
Just to be sure, try to reset the hub again via the reset button.
Does it still have the issue?
Customer: replied 1 year ago.

Yes. I have used the reset button at the start of several sessions but the issue remains. Do you think the problem is the hub or the printer? I just know what will happen. I'll contact BT & they'll say it's the printer. I'll contact Epson & they'll say it's the hub. At least if I can quote the opinion of an expert I might get somewhere!

Jennifer.

I have submitted this response, waited for the 15 mins I was told it would take to answer, received the message that you had answered but I can't find your answer anywhere!!

Customer: replied 1 year ago.

Please see my reply which I have already submitted about 20 minutes ago!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Previous | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions