How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
71208907
Type Your Networking Question Here...
A. Stevens is online now

Samsung H751 soundbar not connecting to network properly

Customer Question

My H751 soundbar is recognized on my phone when using spotify, but not the multi room app. Also, when I watch TV it beeps every few minutes and says 'disconnected from network' and then immediately says 'connected to network' with another beep. Can you please help identify the problem?
Submitted: 2 years ago.
Category: Networking
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Can you tell me what phone you are using to playback Spotify?

JACUSTOMER-mbast62a- : iPhone 5. The Samsung app initially recognized the sound bar and connected, but hasn't since the one and only connection. Spoitify has continued to recognize it and play through it.
JACUSTOMER-mbast62a- : the soundbar disconnecting and reconnecting to the tv is the most annoying issue.
A. Stevens :

Thanks for that info.

A. Stevens :

Would doing a software restore on your iPhone be an option?

A. Stevens :

That might be the first thing to try

A. Stevens :

To resolve the bluetooth connectivity issue