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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have just purchased a Canon MX925 All-in-one Printer and

Customer Question

I have just purchased a Canon MX925 All-in-one Printer and have installed it with a wireless connections through a BT Infinity Hub to two computers and an iPad.
Printing after initial installation was OK, but on subsequent use of the printer (i.e. the next day), I have had to 'Restart' the BT Hub.
I assume this is not normal, so can you tell me if there is a problem with the printer, hub or my computer and if it can be fixed
Submitted: 1 year ago.
Category: Networking
Expert:  MichelleNetwork replied 1 year ago.
MichelleNetwork :

Hi, My name is ***** ***** i will be assisting you

MichelleNetwork :

please let me know if you have windows or macos on the computers you are using with the bt hub and printer

JACUSTOMER-oenyakri- :

Windows

MichelleNetwork :

ok.. and when you say you have had to restart bt home hub, please let me know that did you get a message to restart the hub or it restarted on its own automatically

JACUSTOMER-oenyakri- :

I had no message but pressed the restart button on the back of the hub and the printing commenced after retarting

MichelleNetwork :

ok and have you had to do this each time you want to print

MichelleNetwork :

or for the first print

MichelleNetwork :

after which it printed fine rest of the day

JACUSTOMER-oenyakri- :

No, after closing down either during the day or overnight

MichelleNetwork :

it seems that the printer , home hub and computer went out of sync for the wifi connection

MichelleNetwork :

we can re-establish the wifi connection

MichelleNetwork :

give me a moment i will give you the steps

MichelleNetwork :

before giving the steps i would like you to know that you can reopen this chat from just answer email by clicking on view answer

MichelleNetwork :

now follow the below steps

MichelleNetwork :

turn off both computers, ipad, printer and bt home hub

MichelleNetwork :

you need to turn them on as per below sequence

MichelleNetwork :

computers first, followed by ipda

MichelleNetwork :

ipad

MichelleNetwork :

once they are on, turn on bt hub

MichelleNetwork :

once connected to internet, turn on printer\

MichelleNetwork :

then try printing and let me know if you are able to print fine or face a problem

JACUSTOMER-oenyakri- :

I unable to continue immediately, I will contact you after I have completed your suggestion.

MichelleNetwork :

sure....let me know whenever you have tried the steps

MichelleNetwork :

i will assist you further accordingly

JACUSTOMER-oenyakri- :

I carried your suggestion yesterday and everything seemed to be OK, even to the extent of turning the commuter off for an hour, turning back on and then printing the same document. No problem.

JACUSTOMER-oenyakri- :

I tried the same this morning, nothing happened until I restarted the BT Hub and then the printer carried out the printing as required. Any further suggestions.

MichelleNetwork :

please change the password ***** your bt hub..then on your printer got setup..wlan setup and add the access point again with the new password

MichelleNetwork :

once done check if problem continues or goes away

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