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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16083
Experience:  Years of experience and education.
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I have a canon pixma MG5650 printer that wont install to my

Customer Question

I have a canon pixma MG5650 printer that wont install to my wifi only to the usb. My previus MG5550 did work from wifi. Can you help please  I do not have a cd slot on myHP mini laptop

Submitted: 2 years ago.
Category: Networking
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

I haven't had any help yet and cannot get a password ***** canon e-mail. my order is 15086519-27

Expert:  Jason Jones replied 2 years ago.
Is the problem with your Canon printer or with some password?
Customer: replied 2 years ago.

My canon printer

Expert:  Jason Jones replied 2 years ago.
Thank you for the update, Anne.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

Yes I have already spent £11 for nothing

Expert:  Jason Jones replied 2 years ago.
The additional service for a simple remote session will be sent now.
Once you accept the new simple remote session additional service, we can begin.
Thank you.
Customer: replied 2 years ago.

No I have not had anything yet for my £11 so will now contact the company.

Expert:  Jason Jones replied 2 years ago.
Hello Anne,
Sorry, but I am not understanding.
Which company will you be contacting?
Do you still need help?
-Jason
Customer: replied 2 years ago.

Just answer who e-mailed me to set up a password ***** did not do it.

Expert:  Jason Jones replied 2 years ago.
I am not following.
Which password ***** you referring to?
Jason Jones and 2 other Networking Specialists are ready to help you
Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.221.55/?Session=ad31c585-b3be-4abc-a7cb-fde13f3ebb53
Expert:  Jason Jones replied 2 years ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?