Hello Hans! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?Please reply at the box below. Thank you.
My router is Talk Talk63C468
My lap top is connected to the router via wireless
I have Window
My password ***** the router is KA8U7XBV
My laptop has Window
The password ***** the router is KA8U7XBV
I have entered the password ***** the router,but it is "invalid for the photocopier which requires a separate password *****
That is the problem- I do not have it .
You will have to excuse my inability to reply to your request. I am a complete octogenerian novice on a steep learning curve, relying on one of my children for help-unfortunately unavailable this weekend!
I have presumed that I have Windows because there is a "Window" icon on the top line of icons on my Mac..It does not have headings for 'start', 'Computer' and 'Properties' as requested by you.
That's okay. Please try the following on your Mac laptop:
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,
I have got as far as 'keystone access', but there is no WiFy written network on the right.
I have clicked on 'HP Utility'. There is a record of an old Hp Photocopier but not my more recent Photosmart 6520.
Thank you. please carryon and connect to my computer.
Is there any possibility of communicating with me by landline phone?
I am finding present communications difficult to follow- It must be to do with m age! My phone number is ***********
Please reply at the box below. Thank you,
Is the join.me application still opened? Sorry, it does not let me connect to your computer. Let's try another way:
Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,
I am trying again your previous suggestion.
The no, is ********* /p>
Sorry, for privacy purpose on this web page, the system blocks the number as it think it's a phone number. Please type the numbers with spaces between, i.e., 1 2 3 4 5 6 7 8 9.
By the way, did you enter the Wi-Fi password ***** the printer in all uppercase or in all lowercase? Thank you.
I do not wish to proceed further.
Thank you. You have been helpful, but I have found the entire process too difficult to follow- due no doubt to my inexperience and age!
My family has now resolved the issue for me.
They somehow solved the problem via the printer rather than the laptop.
I dont understand how.
You will appreciate that as a novice octogenerian, '21st technology' can be very trying.!
From my perspective, a personal telephone contact would probably have been more fruitful.
You may be interested to know that I am now told that 'Help the Aged' provide a personal home service in some parts of the country-at no or very little cost for people like myself.