How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MichelleNetwork Your Own Question
MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5494
Experience:  MCP
26798893
Type Your Networking Question Here...
MichelleNetwork is online now

My Samsung Galaxy Tab 2 cannot connect to our wifi (says not

Resolved Question:

My Samsung Galaxy Tab 2 cannot connect to our wifi (says not in range). After several abortive attempts I restored factory settings and am still coming up with the same problem. Can you help?
Submitted: 2 years ago.
Category: Networking
Expert:  MichelleNetwork replied 2 years ago.
MichelleNetwork :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

MichelleNetwork :

check the router wifi password ***** then try to enter the correct password

MichelleNetwork :

let me know when you are online i can remotely connect and let you know the router password ***** then you can enter to connect.

Customer:

As we live on a small complex we use a simple easy to remember password ***** ********** I have scanned for available network and it is still saying it is not within range. I should mention we currently reside in Turkey. My laptop is recognising it, but not the tablet.

MichelleNetwork :

your tablet must be within wifi range if you are entering the correct password ***** will not connect due to range.

MichelleNetwork :

tablet and computer have different wireless range laptops have more powerful in capturing wifi range

Customer:

I have used it successfully in the past from current location. It should be in range.

MichelleNetwork :

do you have the laptop so that we can check the password ***** are entering on the tab is correct.

Customer:

I am working on laptop now, so it's connecting fine. Usually we have no need to re-enter the password.

MichelleNetwork :

no problem we can recheck one time

MichelleNetwork :

can you tell me what operating system you have on the computer

MichelleNetwork :

is it windows 7, 8 or mac

Customer:

windows 7

MichelleNetwork :

single click on the wireless icon on the bottom right hand corner

MichelleNetwork :

then click on open network and sharing center.

MichelleNetwork :

let me know on which wireless network is the laptop connected

Customer:

ok done

MichelleNetwork :

on which wireless network is the laptop connected

Customer:

wireless1

MichelleNetwork :

click on open network and sharing center

Customer:

done

MichelleNetwork :

do you see wireless1 in the list

Customer:

yes

MichelleNetwork :

double click on wireless1

MichelleNetwork :

it will open a new windows with connection and security tab

Customer:

Oh maybe I haven't clicked on the right one. It came up with network infrastructur and the serial No TD-W8961ND IGD. Just a moment I'll retry.

MichelleNetwork :

ok

Customer:

I have come up with a screen saying network connection status

Customer:

have clicked on security

MichelleNetwork :

single click on the wireless icon on your laptop

MichelleNetwork :

do you see open network and sharing center

Customer:

Yes I have tuphat screen

Customer:

sorry keyboard meltdown

Customer:

I have that screen up

MichelleNetwork :

do you see wireless1 in the list

Customer:

yes it's the only one listed.

MichelleNetwork :

double click on wireless1

MichelleNetwork :

it will open a new windows with connection and security tab

Customer:

got it

MichelleNetwork :

click on the security tab

MichelleNetwork :

and put a check mark on the box show characters

MichelleNetwork :

you will see the password *****

MichelleNetwork :

note it down and try the same password ***** the tab

Customer:

exactly the same as I said, and that is what I have been doing.

MichelleNetwork :

if the password ***** ***** then i want you to turn off the tab power

MichelleNetwork :

shut it down

MichelleNetwork :

wait for few mins and then turn it back on

MichelleNetwork :

search for the wireless1 ssid and then try to connect

Customer:

I note on the tablet security it's saying WPA/WPA2 PSK which is different to laptop

MichelleNetwork :

you will have to change that

MichelleNetwork :

what is the encryption type on the laptop

Customer:

AES

MichelleNetwork :

then change the encryption type to AES on the tab

Customer:

I've tried doing that it won't let me change the security.

Customer:

I

Customer:

cannot get text box up

MichelleNetwork :

what is the version of android you have on the tab

Customer:

it's a Samsung Galaxy

MichelleNetwork :

check the version in the settings >>> about phone you will see the version there

Customer:

4.1.1

Customer:

Model GT-P3113

MichelleNetwork :

i am working on it bear with me for few mins

MichelleNetwork :

in the setting go to wifi and let me know how many ssids you have in the list

MichelleNetwork :

remove all of them one by one.

MichelleNetwork :

let me know once the list is empty

Customer:

ok just a sec

MichelleNetwork :

sure

Customer:

have done that, but one's just popped up

MichelleNetwork :

which one

Customer:

arifunal

MichelleNetwork :

hit the scan button and let it search for available wirless network

Customer:

ok

MichelleNetwork :

but that is not the one you are trying to connect

Customer:

no

MichelleNetwork :

wireless1 must be there in the scan

MichelleNetwork :

scan the computer and see how many wireless networks it can detect

Customer:

it does not appear to be doing anything

MichelleNetwork :

if the wifi is in range it will definately detect

MichelleNetwork :

try to scan on your laptop and let me know how many are in range

Customer:

Should I try re-entering Wireless 1?

MichelleNetwork :

no

MichelleNetwork :

wireless1 must be in the search result when you scan

MichelleNetwork :

entering manually will not help as its not in range\

Customer:

ok, but I'm getting nothing to say that it's actually scanning

MichelleNetwork :

let me know the scan result on your laptop firts

Customer:

ok - bit of a juggling act going on here

MichelleNetwork :

its very simple take your time

Customer:

on laptop it is showing just wireless 1 and a couple of other (I presume neighbours)

MichelleNetwork :

ok..so one that it shows as connected to is wireless 1

MichelleNetwork :

is that correct

Customer:

yes

MichelleNetwork :

now scan for wireless network on your tab

Customer:

it doesn't appear to be able to locate wireless 1, yet I'm easily within range of the router.

MichelleNetwork :

if the tab detects wireless1 then only you can enter the password ***** if its not detecting that means the tab is not in range or the router is shifted elsewhere it was in range earlier

MichelleNetwork :

are you able to detect any other wireless network on the tab

Customer:

not at the moment, it doesn't appear so

Customer:

though our old friend Arifunal keeps popping on and off!!!

Customer:

is it likely that the tablet could have a fault?

MichelleNetwork :

if it is not that means there is no wireless router within the range to confirm that you can carry the and check you can take the tab to a wireless zone like Macdonalds or other places when you have free hotspot there you can test the tab

MichelleNetwork :

if the tab detect wireless network and connect successfully then it means the tab is good and the wireless1 is out of range that is the only reason you are not getting wifi on the tab.

Customer:

I've been thinking that maybe I should test it where free wifi is normally available, then we can go on from there

Customer:

Something I cannot do today unfortunately.

MichelleNetwork :

not a problem you can try free hotspot whenever you have time however we have tried all possibilities and my conclusion is that the wireless network is not in the range for the tab that is the only reason.

Customer:

Ok Michelle, I really appreciate your assistance.

MichelleNetwork :

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further.

Customer:

Not a problem, you did your best to assist. I'll let you know how I get on.

MichelleNetwork :

Sure and thank you for using our service.

MichelleNetwork :

you have a good day.

Customer:

Thanks, ***** ***** have an enjoyable day too. Take care.

MichelleNetwork and 5 other Networking Specialists are ready to help you
Customer: replied 2 years ago.

Hi Michelle - just to let you know that the problem with my Samsung tablet appears to have resolved itself. I was able to connect to another wifi router in our area, and upon return home, the tablet had no problem picking up our site router again. It appears to be functioning fine now.


Thanks for your help in trying to resolve this 'mystery'.


Kind regards


Moya