How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

I lost my TV light on router on Friday - cannot get TV on

Resolved Question:

I lost my TV light on router on Friday - cannot get TV on demand.
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the router and who your provider is please?
Thank you
Customer: replied 2 years ago.

Richard

My provider is TalkTalk, and the router is

Dina Super Router HG 635

Hardware version G.101

Supplied December 2014 went live 24th December, no problems since speed stabilisation completed about 2nd January..

Router has six lights, l-r Power, Broadband,Internet, Wireless, Ethernet and TV. Until Friday am all lights were lit, since then TV light is not .

Expert:  Richard replied 2 years ago.
Thanks Malcolm
Remove the power from the router and wait 15 minutes.
Then plug the power back in, turn on the router and tell me if the light now comes up please.
Customer: replied 2 years ago.

Richard

Have powered up again after 20 minutes - no change, unfortunately

Expert:  Richard replied 2 years ago.
ok, it will then either be the port on the router or the line has failed.
Can you call 0870(###) ###-####
Once verified on the phone, provide your address and have them run a test on the line to see if it has faulted.
Let me know the results please
Customer: replied 2 years ago.

Richard

Called TalkTalk tech, they tested lines etc, got me to repeatedly turn off equipment in all configurations, and left me to it.

I will now purchase a new router, as I'm convinced that's the problem, tho' can't get them, to admit it!!

Thanks for your help.

Expert:  Richard replied 2 years ago.
It would be the only reason left though if they supplied the router they should replace it at no cost. Let me know how it goes please.
Richard and 5 other Networking Specialists are ready to help you