How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 37678
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

We have a Kodak ESP 5200+0515 printer and are on a wireless

Resolved Question:

We have a Kodak ESP 5200+0515 printer and are on a wireless network with our MacBook. The blue light on the printer indicates that it is picking up the wifi signal, but when we try to print a document from the Mac, the following message comes up:
Looking for printer... An expected error occurred. Check for problems at the printer and resubmit the job (10000). Printer offline.
The Kodak printer is set up as our default printer in System Preferences.
We don't know what else to try!
Any ideas?
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please remove the power from the wifi router and printer and turn off the computer.
Wait 5 minutes.
Then power on the wifi router and wait 5 minutes.
Power on the printer, then power on the computer and try to print.
Let me know the results please
Richard and 3 other Networking Specialists are ready to help you
Customer: replied 2 years ago.

Thanks. That has done it. We're printing again. Mike