How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 33954
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

John I am having difficulties installing the driver software

Resolved Question:

Hello John I am having difficulties installing the driver software for my new Canon printer
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you doing this on a windows or mac computer?
And which version are you running?
Thank you
Customer: replied 1 year ago.

Windows 8.1

Expert:  Richard replied 1 year ago.
Thank you
As the first step, connect the printer to a different USB port on the computer and then see if it is now detected.
Let me know the results please
Customer: replied 1 year ago.

Tried it, actually I already tried all possible USB ports on the laptop - no luck

Expert:  Richard replied 1 year ago.
Thanks
What model printer is this please?
Customer: replied 1 year ago.

Canon PIXMA MG2450

Expert:  Richard replied 1 year ago.
Thanks
Just checked and it will work on windows 8.1
I need to confirm if the printer or computer is at fault.
Do you have another computer there to run the install on so we can see this please?
Customer: replied 1 year ago.

I don't have another computer - any other ideas?

Expert:  Richard replied 1 year ago.
Are you able to use another cable to rule out the cable as being at fault?
Customer: replied 1 year ago.

Yes I've already done that too Richard.

Expert:  Richard replied 1 year ago.
ok, power off the printer by removing the power cable from the wall socket and wait 10 minutes.
Then power on the printer and try to install.
Let me know the results please
Customer: replied 1 year ago.

Hi I tried that, no luck! Unfortunately there is no option on the wizard to pause or retry. I don't want to download and install AGAIN, but anyway the window saying 'no printer is detected' is still there.

Any other ideas?

Expert:  Richard replied 1 year ago.
ok, you dont need to download it, restart the computer and run the setup again from your downloads folder as the downloaded file is there
Let me know the results please
Customer: replied 1 year ago.

Hello again

OK, I did all that. No luck. Do you think there is something wrong with the printer? If it's faulty I may have to return it.

Expert:  Richard replied 1 year ago.
It is going to be the issue as we have ruled out all other causes for this.
Generally, installation is a very straight forward process and you should not be having all these issues.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty, and the replacement will be done at know cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

OK thanks

Expert:  Richard replied 1 year ago.
Your welcome
If you need anything at all, please let me know
And please remember the service rating.
Thank you
Richard, Network Architect
Category: Networking
Satisfied Customers: 33954
Experience: 15 years consulting in the IT industry with Networking
Richard and 3 other Networking Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Previous | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions