Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the model of your Internet/wireless modem/router device?
Do you know how to check / confirm your Wi-Fi / wireless password?
Do you also have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?When you are available, please reply back at the box below to continue. Thank you,