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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My computer is very slow to start firefox ,tryed reloading

Customer Question

My computer is very slow to start firefox ,tryed reloading firefox but still same,is it because lots of virgin media customers online at same time,or other issue
Submitted: 2 years ago.
Category: Networking
Expert:  MichelleNetwork replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer
also let me know that is the problem only with firefox or other browsers like internet explorer or chrome as well
Customer: replied 2 years ago.
Operating system windows 7,same with chrome browsers etc
Expert:  MichelleNetwork replied 2 years ago.
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
Customer: replied 2 years ago.
Continue as now pls
Expert:  MichelleNetwork replied 2 years ago.
when was the last time the computer was running fine
Customer: replied 2 years ago.
4 months ago
Expert:  MichelleNetwork replied 2 years ago.
does your computer appear to run slow overall or does it run slow only with browsers
Customer: replied 2 years ago.
Only with browsers
Expert:  MichelleNetwork replied 2 years ago.
we will have to follow a series of steps
open firefox and in the address bar type the below and press enter
about: support
in the page that opens click on refresh firefox
once done close firefox and then reopen
check if there is any change in firefox performance
Customer: replied 2 years ago.
Wildo
Expert:  MichelleNetwork replied 2 years ago.
ok..let me know the status once done..
i will share further steps
Customer: replied 2 years ago.
Many thanks N
Expert:  MichelleNetwork replied 2 years ago.
you are welcome