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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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WHY WILL MY NEW HP OFFICEJET PRO 6830 PRINTER NOT CONNECT TO

Customer Question

WHY WILL MY NEW HP OFFICEJET PRO 6830 PRINTER NOT CONNECT TO MY MAC AIR
Submitted: 2 years ago.
Category: Networking
Expert:  A. Stevens replied 2 years ago.
Hi, I am A. Stevens here to help with your question!So do you have the install CD that came with the printer? These printers have a very specific order in connection when you install it, otherwise you will encounter problems like you are seeing now. I can assist you through the install or I can offer some additional services for a remote screen sharing session so that I can install it for you while you watch. Please let me know how you would like to proceed.