How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 9547
Experience:  11 years work with Internet/IP, routers, networks, servers
13568747
Type Your Networking Question Here...
Russell H. is online now

I use a Samsung i5243 office ip phone & have a problem

Customer Question

Hi
I use a Samsung i5243 office ip phone & have a problem with one of the phones.
There is no voice sound from either the handset or the speaker once the call is answered, this is at both ends of the call. The handset is working as I've tried a different one & the timing or dial tone is there when it should be.
Mute isn't on, any ideas.
Thanks
Steve
Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. Your account is not quite clear: did you swap out just the handset and find that it works OK? if so, the handset is defective. If you swapped the handset part of the IP phone out to another phone station on another line - then that means the rest of the phone, either the base part of it, or the connection/cable/etc. itself, is defective. Was this phone (and its line) working previously? if not, if this is a first install, that changes matters, and means that the line may be no good, or a port may not be opened for the IP that the phone is on. If the phone was indeed working previously, then check the cable, from the IP phone to the router of course, all along its length for any possible damage, and then check whether swapping the port that cable is on, on the router, cures the problem for that particular phone. And make sure the cable to the phone is securely seated in the router port, by removing it and installing it again. And also check the cable at the end where it plugs into the IP phone. Note: if the clip has broken off the phone cable's end (or, both ends perhaps), it will tend to slide out of the socket, breaking the connection.
Customer: replied 1 year ago.
HiThanks for your reply, I've sorted the issue by doing a factory reset on the handset and then resetting the handset up. I'm guessing someone had entered a code on the phone or clicked a button to cause the issue, as after the factory reset the handset is working fine again.I'd eliminated that it may be a problem with the network by trying another handset at the point of termination & by the fact the phone would ring & you got a dial tone/ring tone. There was just no voice working once they'd answered it.Thanks for trying anyway.
Steve
Expert:  Russell H. replied 1 year ago.
You're welcome Steve. I'm glad to hear that the problem has been solved, by whatever means. Please rate my Answer - or Reply telling me what rating you would wish to apply to my work. Thanks.
Customer: replied 1 year ago.
HiYour answer was fine but wouldn't have solved the problem unfortunately. I'd rather not give a rating as it would be low because of this, but I don't think that it would be fair to give you that with the issue already being solved you didn't get a chance to resolve things. It would have needed a specialist with that model of phone opposed to a network specialist I think.Thanks
Steve
Expert:  Russell H. replied 1 year ago.
That's a good response, I think.
Thank you for consulting JustAnswer.com. I hope your experience was such that you will return at another time to this site, to ask another question or questions should you have need.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Last | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions