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bbranham3
bbranham3, Consultant
Category: Networking
Satisfied Customers: 26
Experience:  15+ Years on the job experience, with network, Switching, Routing, VOIP, IPS, Firewall.Barracuda Certified 3Com VOIP Ex
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Cant use my printer with window 10 and cant find software

Customer Question

cant use my printer with window 10 and cant find software
Submitted: 1 year ago.
Category: Networking
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
It may not be compatible what model is it?
Customer: replied 1 year ago.
canon MG5250
Expert:  Freddy M. replied 1 year ago.
Please try this MP one:
http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg5250.aspx?type=drivers&driverdetailid=tcm:14-988044&os=Windows%2010%20%2832-bit%29&language=
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Customer: replied 1 year ago.
CAN YOU HELP
Expert:  Freddy M. replied 1 year ago.
Please try my answer above.
Customer: replied 1 year ago.
CANT SEE PRINT ON LAN
Expert:  Freddy M. replied 1 year ago.
Can you explain that a little more please?
Customer: replied 1 year ago.
IT JUST SAYS IT CANT FIND MY PRINTER
Expert:  Freddy M. replied 1 year ago.
How is your printer connected?
Customer: replied 1 year ago.
WIRELESS
Expert:  Freddy M. replied 1 year ago.
I need to opt out and move this to networking then.
Customer: replied 1 year ago.
WHAT DO YOU MEAN
Expert:  bbranham3 replied 1 year ago.
helloI will be glad to continue this for you.does the printer show a status of online from the printer menu?