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A. Stevens
A. Stevens, Network Administrator
Category: Networking
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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My panasonic 47in smart tv says it is connected to internet

Resolved Question:

my panasonic 47in smart tv says it is connected to internet butwhen i go test it says failed on server connection to viera connect (001)
Submitted: 2 years ago.
Category: Networking
Expert:  A. Stevens replied 2 years ago.
Hi, I am A. Stevens here to help with your question! Are you able to access any other apps besides viera connect?
Customer: replied 2 years ago.
no
Expert:  A. Stevens replied 2 years ago.
How about the internet browser?
Customer: replied 2 years ago.
no my television won't connect to the internet
Expert:  A. Stevens replied 2 years ago.
So it appears to have a valid IP address but just will not get online then is that right
Expert:  A. Stevens replied 2 years ago.
Both wired and wirelessly
Customer: replied 2 years ago.
yes
Expert:  A. Stevens replied 2 years ago.
What is the model number exactly of your TV?
Expert:  A. Stevens replied 2 years ago.
What is the model number exactly of your TV?
Customer: replied 2 years ago.
TX-47DT50B
Expert:  A. Stevens replied 2 years ago.
Have you tried unplugging the TV completely from the mains for a short time yet? We might try doing that to allow the unit to reset
Customer: replied 2 years ago.
i have tried it before it is still not connecting
Expert:  A. Stevens replied 2 years ago.
How long have you owned the unit?
Expert:  A. Stevens replied 2 years ago.
How long have you owned the unit?
Customer: replied 2 years ago.
3 yrs
Expert:  A. Stevens replied 2 years ago.
Based on your description and troubleshooting steps, I would have to advise that the network card in your TV has gone faulty....one workaround I have seen many people have success with instead of trying to repair the network connection of the TV is to use an external streaming device, like a Google Chromecast or a Roku
Customer: replied 2 years ago.
ok thanks
Expert:  A. Stevens replied 2 years ago.
I hope I was able to help you today. If you are satisfied with my answer, rating my answer with positive feedback with the stars above would be greatly appreciated. If you do have any additional questions please do feel free to post them here. Thank you for using Just Answer! Have a Great Day!
A. Stevens and 4 other Networking Specialists are ready to help you