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RandyNetwork Tech
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My roku will not connect to the local network. It states

Customer Question

My roku will not connect to the local network. It states code 14
Also which network password ***** I use, the one from ruko or the one from xfinity?
Thanks, JR
Submitted: 1 year ago.
Category: Networking
Expert:  RandyNetwork Tech replied 1 year ago.

Hi,
My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue. First try unplugging the Roku power cord for 5 minutes, then plug it back in and try connecting with the Xzibit WiFi password.

If that fails then try resetting the Roku by pushing the reset button on the back or bottom of the Roku for 20 seconds (the Roku must be turned on), and then after the 20 seconds release it and wait for it to restart. Wait fro the Roku to reboot, then Go to the Settings menu, then click "Network"
Then you need to select "repeat guided setup"
Select the name of your wireless network.
Then if prompted, enter the password ***** your wireless network.

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