How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 38350
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

My printer is offline how do i get it back online

Resolved Question:

my printer is offline how do i get it back online
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please so we do not go over the steps again, what you have already tried?
And how is the printer connected to your computer?
Thank you
Customer: replied 2 years ago.

tryed on line but to no avail wifi

Expert:  Richard replied 2 years ago.
ok, remove the power to the wifi router and the printer and wit 10 minutes.
Then power on the wifi router and wait 5 minutes
Power on the printer and then restart the computer and tell me please if it now prints.
Let me know the results please
Richard and other Networking Specialists are ready to help you
Customer: replied 2 years ago.

hi i have got my printer online thx

Expert:  Richard replied 2 years ago.
your most welcome! It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok. If you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you