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Freddy M.
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Category: Networking
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Experience:  Years of experience.
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I hope you can help me please .equipment is Epson xp850

Customer Question

Hi I hope you can help me please .equipment is Epson xp850 connected via wifi to Apple MacBook Pro . Both about 2yrs old and great 😀
My problem is this . I can't print from MacBook to printer
The print jobs go to the print queue but no further
The error message for all jobs is "" stopped---"filter failed "
Can you please help me cos I haven't had this problem before and despite me trying for ages I can't get print jobs from mac book pro to print
With kind regards Barry
Submitted: 1 year ago.
Category: Networking
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Open the Apple menu > System Preferences, then click Printers & Scanners.
Control + Click in the left side printer list (or optionally, right-click on a specific printer if one is shown) and select "Reset Print System".
After you reset the printing system, the list of printers should be empty.
You can re-add your Printer and/or any other printers that you may have by selecting the "+" add button.
Restart your Mac before testing.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.

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