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RandyNetwork Tech
RandyNetwork Tech, Network Administrator
Category: Networking
Satisfied Customers: 9999
Experience:  Network Technician
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Submitted: 2 years ago.
Category: Networking
Expert:  RandyNetwork Tech replied 2 years ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.First try re-tuning your box. Press the YouView button, then go to Settings > TV Signal & Quality > Re-tune Channels. Then try restarting your box. Simply touch the standby button on the FRONT of the box for 8 seconds continually, then let go. You will know that your box has restarted when you see 'Hello' on the front panel followed by 'Please wait'.Check your cables are connected correctly, especially the aerial lead from the aerial socket in your home to the back of the YouView box. Please make sure you are using the ‘Antenna in’ port on the back of the YouView box. Try disconnecting the cable then reconnecting it to ensure a firm connection. If you are unsure how to connect your equipment, see Connection guide. Then check the TV signal and quality for the channel. To do this, press the YouView button, then go to Settings > TV Signal & Quality > TV Signal Quality. If the signal quality is less than 50%, this will indicate that you have a weak signal to receive this channel. Conversely, if your signal is too high this could also cause the issue. You could try connecting your YouView box to another aerial port in your home if you have one to see if this makes a difference.Please let me know if you need any other assistance.Please take a moment to rate my service positively by choosing one of the stars at the top of your screen.Thank you very much!