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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Networking
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Safari can't make secure connection to signin1.bt.com

Resolved Question:

safari can't make secure connection to signin1.bt.com
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you click on my link below, can you open BT there?
https://bt.com
Please let me know this test
Customer: replied 1 year ago.
Yes that page opens
Expert:  Richard replied 1 year ago.
ok, yet this link gives you an error correct?
https://home.bt.com/login/loginform
Just want to make sure you are using the right link as thats to the sign in page.
Please let me know
Customer: replied 1 year ago.
Correct ,cannot make secure connection.
Expert:  Richard replied 1 year ago.
ThanksCan you tell me which anti virus you have installed on the Mac?I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 1 year ago.
i use BT/ safari antivirus.
Expert:  Richard replied 1 year ago.
ok, this is usually going to be causing the problem
Can you go to finder, then go to Apps and send it to the trash
Once done, restart the Mac and tell me if you can now access the site please
Customer: replied 1 year ago.
how do i send Apps to trash?
Expert:  Richard replied 1 year ago.
You can right click it if you have a right button on your mouse else drag it to the trash can
Customer: replied 1 year ago.
Cant find APPs under drop down menu Finder
Expert:  Richard replied 1 year ago.
You open Finder, then you will see applications on the left and its this you click on.
Then you see your list of apps there.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 1 year ago.
Do you mean drag all the icons to trash?
Expert:  Richard replied 1 year ago.
No, just the BT/ safari antivirus.
DO NOT drag all icons else you have many issues.
Are you sure you do not want me to do this for you?
Customer: replied 1 year ago.
Sorry there is no icon entitled BT/ safari antivirus.
Expert:  Richard replied 1 year ago.
check for BT Netprotect then please else you have another Anti Virus program I need to know about.
Customer: replied 1 year ago.
No Netprotect either
Expert:  Richard replied 1 year ago.
ok, then you do not have that anti virus that you told me.
Can you please tell me which anti virus you have installed?
Customer: replied 1 year ago.
Then i don't have any!
Expert:  Richard replied 1 year ago.
Can you check please as this is nearly always the cause, check in your list of applications within Finder please.
Customer: replied 1 year ago.
Which icon e.g. utilities might it be hiding in?
Expert:  Richard replied 1 year ago.
It will be in the main applications folder.
It is not in utilities, just directly under applications
Customer: replied 1 year ago.
There is no icon obviously referring to anti virus or firewall
Expert:  Richard replied 1 year ago.
Can I connect to your computer please, it will be easier
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Richard, thanks for your help but I'd rather leave it cos i have to go out. reconnect tomorrow?
Expert:  Richard replied 1 year ago.
Monday I am online.
But it would only take me 5 minutes to check and fix I believe.
Customer: replied 1 year ago.
Sorry need to go - mon then.
Expert:  Richard replied 1 year ago.
ok, till then, have a great weekend
Customer: replied 1 year ago.
hi richard ready to pick up from Fri?
Expert:  Richard replied 1 year ago.
yes, you need to do the below instructions so I can connect please.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
ID is 531 438 911 and passed is 2029
Expert:  Richard replied 1 year ago.
connecting
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
thanks
Expert:  Richard replied 1 year ago.
How did you go following the restart? as I never heard back but see you were here.
Customer: replied 1 year ago.
Hi sorry for the delay. It's now connecting, but intermittently! To further confuse the issue I now have to leave for the airport!- back late Friday. Can we resume discussion next Mon?
Rgds
Alasdair
Expert:  Richard replied 1 year ago.
ok Alasdair
I have marked the question to never close, so have a safe trip and let me know when your back.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Networking Specialists are ready to help you