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Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 9961
Experience:  11 years work with Internet/IP, routers, networks, servers
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Pete, I bought Canon MX922 and it copies but I cannot print

Customer Question

Customer: Pete, I bought Canon MX922 and it copies but I cannot print from my windows 7 based pc.
I've tried WPS and LAN setups, it says I have connected to the access point but when I try to print it finds only the old printer which is offline.
JA: Thanks. Can you give me any more details about your issue?
Customer: when I try to print it does not offer to print on the MX922 even though it shows when I look at printers and devices.
JA: OK got it. Last thing – JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that if it is directing to the old printer, you ought to delete the old printer from your system.

Go to

Start - Control Panel - Devices and Printers

and locate, carefully, the icon for your *old* printer.

(Note whether it has a green checkmark on it. If so that explains the problem.)

Click on that icon for the old printer, once, then Del it with the Del key.

Then restart your computer.

Then go back to Devices and Printers, and locate the icon for your new printer. Right-click on it and select 'Set printer as Default' or 'Use printer as default'. That should put a checkbox on its icon.

Try printing again that way. If there is an error message, note it carefully and let me know. And if that cures the problem, please rate my Answer, so that this question may be closed.

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